Sanil Bisram
L'escalier
Summary
I am a hard working, honest individual. I am a good timekeeper,
always willing to learn new skills. I am friendly, helpful and polite,
have a good sense of humour. I am able to work independently in
busy environments and also within a team setting. I am outgoing
and tactful, and able to listen effectively when solving problems.
Overview
7
7
years of professional experience
Work History
Incident Manager
RSix Solutions
Ebene
04.2023 - Current
- Identified potential risks and created plans to mitigate them.
- Developed, implemented, and maintained incident management policies and procedures.
- Provided guidance on response strategies for critical incidents.
- Conducted post-incident reviews to assess effectiveness of incident management processes.
- Performed root cause analysis to determine underlying causes of incidents.
- Created, updated, and tracked incident tickets using a ticketing system.
Reissues Administrator
VATit Group Ltd
Grand Baie
08.2021 - 07.2022
- Reporting to the manager on a day to day basis
- Verifying invoices to make sure they are compliant for vat return claims
- Worked to ensure a positive and hassle-free customer experience
- Helped to increase customer return rates by providing excellent customer service at all times
- Conducted research, gathered information from multiple sources and presented results
- Used coordination and planning skills to achieve results according to schedule.
Conseiller
Euro CRM
Ebene
01.2019 - 01.2021
- Ticket processing via Zendesk
- Back office modifications
- Creating new accounts for new customers on Salesforce
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Demonstrator
Jkalachand
Savanne
01.2018 - 12.2018
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers
- Arranged demonstration areas to be appealing to attract attention of prospective customers
- Requested contact information from potential customers to provide additional information
- Assisted customers in locating items, addressed questions and provided product samples.
Operator
Alpha Cleaning
Port Louis
06.2017 - 01.2018
- Worked as a cleaner at the head office of the company and as well as a trolleyman at the airport.
Education
G.C.E A-Level -
Hamilton College
12.2016
School Certificate (SC) -
Sookdeo Bissondoyal State College
11.2015
Internet and Computing Core Certification Programme -
Sookdeo Bissoondoyal State College
11.2011
CPE -
Sir Claude Noël Govt School
11.2008
Alliance Française de Maurice -
12.2007
InnovED 2007 National Productivity and Competitiveness Council -
Skills
- Ability to Work in a Team
- Creative
- Active
- Good Communication
- Friendly and Helpful
- Disciplined
- Basic troubleshooting
Personal Information
- Date of Birth: 11/22/1997
- Gender: Male
- Nationality: Mauritian
Languages
- English
- French
- Hindi
- Creole
Hobbies and Interests
- DIY crafts
- Carpentry
- Board games
Timeline
Incident Manager
RSix Solutions
04.2023 - Current
Reissues Administrator
VATit Group Ltd
08.2021 - 07.2022
Conseiller
Euro CRM
01.2019 - 01.2021
Sales Demonstrator
Jkalachand
01.2018 - 12.2018
Operator
Alpha Cleaning
06.2017 - 01.2018
G.C.E A-Level -
Hamilton College
School Certificate (SC) -
Sookdeo Bissondoyal State College
Internet and Computing Core Certification Programme -
Sookdeo Bissoondoyal State College
CPE -
Sir Claude Noël Govt School
Alliance Française de Maurice -
InnovED 2007 National Productivity and Competitiveness Council -
Similar Profiles
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Ana Giselle Javelly TovarAna Giselle Javelly Tovar
Marketing Consultant I at ONIS Solutions / Innova SolutionsMarketing Consultant I at ONIS Solutions / Innova Solutions
PANKAJA PAGNISPANKAJA PAGNIS
Accounts & Administration Executive | ERP Coordina at OLIVE DOOR SOLUTIONS (GREENCON INFRATECH SOLUTIONS )Accounts & Administration Executive | ERP Coordina at OLIVE DOOR SOLUTIONS (GREENCON INFRATECH SOLUTIONS )
Didier Jean Noel PalmireDidier Jean Noel Palmire
Fleet & Logistics Manager at FleetPro Services LtdFleet & Logistics Manager at FleetPro Services Ltd
Keshavraj MudunKeshavraj Mudun
Senior Procurement Analyst at Publicis ResourcesSenior Procurement Analyst at Publicis Resources