Sangeeta Hurrydass
Le Breton Road, Conton Nancy, Pamplemousses ,PL
Summary
Highly motivated and results-oriented Operation Payroll Lead with 18 years of experience in managing payroll operations for multinational companies in UK and African Countries. Possesses strong leadership, analytical, and problem-solving skills, with a proven track record of ensuring accurate and timely payroll processing, adhering to local regulations, and maintaining client’s satisfaction.
I believe that hard work, determination, and honesty are primordial for the successful person that I want to become. I am proactive and always ready to welcome new challenges to face them. Furthermore, I have the willingness to learn and am prone to continue to upgrade my qualifications and build my career.
Overview
18
18
years of professional experience
Work History
Payroll & Operations Lead
AfricaHR Solutions
05.2022 - Current
- As an Operation Payroll Lead Executive, I am responsible for the POD assigned within Payroll Operations, coaching, supporting and mentoring a group of colleagues to achieve a best-in-class quality service to our clients
- Essential duties and responsibilities include, but are not limited to, the following: To provide work direction and guidance to team members: ensure accuracy of the work of colleagues, their ability to operate under deadlines and to work on multiple tasks/accounts
- Ensure team's workload and deliveries are managed daily
- Proactively highlight risks and provides with a set of plans and options to mitigate
- Manage issues and escalations from customers
- Identify & eliminate single points of failures through cross training on payrolls
- Track and report measurable improvement in team skillset
- Support using best practices the expansion of Payrolls Operations team
- Ensure adherence to quality standards and practices.
Payroll Consultant
AfricaHR Solutions
08.2021 - 04.2022
- Liaise with client teams to collect any changes to monthly payrolls for contractors
- Update payroll software with new customers, contractors
- Process termination of contractors on payroll software
- Input and process payroll for contracts under your responsibility on the payroll software
- Prepare and carry out quality assurance on payroll reports
- Liaise with in country partners and client to validate the payroll reports
- Liaise with finance team to generate invoices for clients and in country partners
- Ensure that payslips have been correctly generate in the payroll software
- Upload and share documents on their portals where necessary
- Perform quality assurance and reconciliations between payslips and invoices
- Escalate any issues to team leads and other stakeholders
- Prepare, review, and share all reports as per requirements
- Update finance application with necessary info as per pre-defined workflows.
Human Resources Payroll Consultant
Aspen Global Incorporated - Mauritius
09.2020 - 08.2021
- Working with the HR, Compensation & Benefit team to ensure the smooth running of the monthly payroll for both local MAU and expats employees
- Duties and Responsibilities: Review the current payroll processes, and provide suggestions / recommendations for improvement
- Provide day-to-day payroll and HR administration support and advice to employees pertaining to payroll and tax related matters
- Collecting/verify the input data and input information's on the given input template given by the payroll provider
- Cross verifying NPF,NSF, CSG, Solidarity Levy, Training Levy & PAYE and other tax implications (if any)
- Check and ensure Pro-rata calculations are accurate for new starters, leavers on the system
- Payroll processing and approval to be completed by mid of each month and that the payroll calendar deadlines are adhered to and all payment are done on time
- Monitoring accuracy of payroll data, and make sure all data correct on payroll check report and compare variances if any, before sending out the final payroll report
- Prepare bank letter for salary payment
- Updating employees' details as and when required
- Issue payslips & statement of earnings at the end of financial year for Mauritius employees
- Liaise with Tax office/MRA and upon advice, assist in submission of Expatriate tax return
- Input of EDF and yearly employees returns
- Upon receiving queries, investigate the issues/information and resolves payroll discrepancies within SLA
- Thorough knowledge of employment laws and best practices
- Liaise with service provider for new/re-renewal of Occupational Permit for expats.
Payroll Consultant
Africa HR Solutions Ltd
07.2019 - 08.2020
- As a Payroll Consultant at Africa HR Solutions Ltd, I was assigned to handle and maintaining the portfolio of existing clients for the following countries Uganda, Zimbabwe, Botswana, Ivory Coast, Cameron & Madagascar
- My Duties and Responsibilities were as per below: Perform the monthly payroll run for the clients with accuracy and within the deadline
- Prepare the monthly payroll reports inclusive of an explicit full-fledged explanation for any variance in the payroll occurrence in line with the SAGE payroll software
- Reconcile and check the payroll prior to transmission while maintaining and confirming on the checklist with full diligence
- Resolve any payroll discrepancy by collecting and analyzing with facts the data
- Communicate reports, payslips and invoices to clients within the agreed time frame
- Ensure the cost benefit analysis between the client's and supplier's invoices
- Maintain whilst update the payroll calendars - Works in parallel with the monthly calendar prepared & updated by the payroll manager
- Ensure invoicing instructions is sent to the Invoicing Officer and follow up on the deliverable
- Review the payslips and payroll reports of In Country Partners
- Actively follow up with the In-Country Partners & Across the team, to ensure as confirmed that the workers are / have been paid on time
- Ensure & Initiate payroll compliance by requesting with revert, for proof of statutory payments
- Communicate and work with the Finance team to ensure receipts and payments are done and updated at real time
- Proactively and professionally educate the client for the payment terms as per the Company's policy
- Assist the Key Accounts Manager over the preparation and coverage of addendums.
Senior Payroll Specialist
SD Worx Mauritius
06.2016 - 06.2019
- Works on assignments that are moderately difficult to complex and develops solutions for non-routine issues
- Drive customer satisfaction for UK base clients by providing a high quality of service thought KYC and NPS survey
- Proactively highlights risks, carries out root cause analysis of defects and issues
- Ensures that complaints are proactively managed to a resolution
- Frequent interaction with internal and external contacts which may include resolution of high-level sensitive transactional issues
- Maintains and updates process documentation and ensure that the procedures are understood and followed
- Deputizes as and when necessary for the Lead/Team Leader - this includes liaison and responses to manager's requests, working side by side with the other seniors/leads
- Subject matter expert in their process
- Provides support, training and mentor team members as and when required
- Product expert on payroll software such as CPS1, HRE and HRE5p & Dayforce.
Senior Payroll Specialist
Ceridian Mauritius
05.2015 - 06.2016
HR & Payroll Executive
Ceridian Mauritius
10.2012 - 04.2016
- Managed weekly, monthly, Lunar & fortnightly payroll of more than 40 UK based companies as the benchmark is to process over 1500 payslips
- Payroll Administration, calculating and checking peoples' salary through Ceridian HR payroll software such as CPS1 - Ceridian Payroll Software, HRE5p - HR Evolution (web-based portal) and Salesforce
- Payroll reporting to meet internal and statutory obligations by compiling summaries of earnings, taxes, deductions, leave, termination, non-taxable wages, and redundancy
- Working out pension as per the legislation and company policy
- Managing situation such as statutory pay, termination payments and statutory dispute with the local authorities
- Tax Year-End reporting to the local authorities on behalf of both employers and individuals
- Provides payroll information by answering questions and requests
- Helping the team lead in the planning of daily hurdles, distribution of workloads and preparing the daily report such as BACS reconciliation and disbursement
- Recognize and promote opportunities for Added Value Services by KYC and NPS survey.
Customer Service & Escalation Desk Executive
Ceridian Mauritius
01.2009 - 09.2012
- Drive the NPS survey and follow up with team manager on detractor and the passive client and work toward an action plan to maintain the level of high customer service
- Taking ownership of all customer payroll queries and resolving /escalating them to maintain customer satisfaction via phone and e-mail
- Providing information and advice on HR /Payroll systems to our client
- Handling routine, non-routine and complex customer queries regarding payroll related issues
- This will include liaising with both internal and external contacts
- Working as part of a team and providing payroll support to the customers
- Receiving and record customer inquiries in enough detail to satisfy the need for information where the issue is escalated or used for management information purposes.
Quality Controller
INTELENET MAURITIUS (formally known as Teleforma LTD)
11.2006 - 12.2008
- Checking of amendments made to the airline tickets before sending for ticketing
- Assuring that the correct airlines' rules/taxes have been applied when changing and cancelation of any air ticket reservations
- Follow-up with agent errors and customer queries
- Provide guidelines such as hint & tip to both junior and senior colleagues for better quality and good customer service
- Negotiate with airlines in case of a schedule change for flights.
Customer Service Executive
Teleforma Mauritius Ltd
, Mauritius
12.2005 - 10.2006
- Build rapport, listen, clarify and manage the conversational flow
- Manage upset customers, conflicts and challenging situations
- Work in teams and in a self-directed environment
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of maximum inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume) via both phone and e-mail
- Helped the company attain the highest customer service ratings (as determined by external auditors.
Education
Associate of Arts -
L'Art Des Rapports Professionels
Mauritius01-2023
Diploma in Business Management -
Association of Business Executive
UK01.2015
Advanced Certificate in Payroll Techniques -
CIPD
UK01-2009
Higher School Certificate -
Modern College
01.2004
Skills
- Communication and Interpersonal Skills
- Payroll Software (SAGE 300, CPS1 - Ceridian Payroll Software, HRE5p - HR Evolution (web-based portal) and Salesforce
- Data Analysis and Reporting
- Leadership and Team Management
- Problem Solving and Decision Making
- Time Management and Organization
- Attention to Detail and Accuracy
- Proficiency in English and French
- Good knowledge of Microsoft Office tools: Outlook, MTeams, Word, Excel & Powerpoint
- Human Resources (HR)
- Payroll, Tax & Administration
Timeline
Payroll & Operations Lead
AfricaHR Solutions
05.2022 - Current
Payroll Consultant
AfricaHR Solutions
08.2021 - 04.2022
Human Resources Payroll Consultant
Aspen Global Incorporated - Mauritius
09.2020 - 08.2021
Payroll Consultant
Africa HR Solutions Ltd
07.2019 - 08.2020
Senior Payroll Specialist
SD Worx Mauritius
06.2016 - 06.2019
Senior Payroll Specialist
Ceridian Mauritius
05.2015 - 06.2016
HR & Payroll Executive
Ceridian Mauritius
10.2012 - 04.2016
Customer Service & Escalation Desk Executive
Ceridian Mauritius
01.2009 - 09.2012
Quality Controller
INTELENET MAURITIUS (formally known as Teleforma LTD)
11.2006 - 12.2008
Customer Service Executive
Teleforma Mauritius Ltd
12.2005 - 10.2006
Associate of Arts -
L'Art Des Rapports Professionels
Diploma in Business Management -
Association of Business Executive
Advanced Certificate in Payroll Techniques -
CIPD
Higher School Certificate -
Modern College
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