Dominique Cabon
Amaury
Summary
Highly trained professional with 13 years background enrobing insurance ,sales, customer support, and operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Claims Handler Motor
The Mauritius Union Assurance Ltd
03.2023 - Current
- Increased departmental productivity through proper delegation of tasks and consistent monitoring of workflow progress.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Improved claim resolution efficiency by streamlining processes and implementing best practices.
- Communicated effectively with clients throughout the entire claims process, ensuring transparency and understanding at each stage.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Checked documentation for accuracy and validity on updated systems.
Senior Operations Supervisor
Garage CDD
07.2022 - 03.2023
- Ensure profitability of the company through optimization of productivity and efficiency of process and the organization as a whole
- Supervise operations in such a way that the deadlines/timing agreed with clients are respected at all times
- Liaise with HR team for any support required in managing employee issues to set standards
- Exercise effective delegation across the organisation
- Develop and maintain cost optimization strategies
- Compiled training materials for new employees and tracked skill development.
- Manage all garage clients and be aware of any client issues and same addressed promptly.
Senior Service advisor
United Motors Ltd, A member of Leal Group
01.2013 - 07.2022
- Consulting with technicians about needed repairs and alternatives that can be offered
- Answering customer questions about service outcomes
- Consulting with technicians when necessary
- Supervising the team during day-to-day tasks
- Providing customer support in escalated situations and managing the overall workflow
- Handling of difficult situations and reporting to manager
- Preparing the schedules and appointments for the customers
- Receptioning cars and welcoming customers
- Doing the checklist and welcoming the complaints to deal with.
Showroom Sales agent
MC Vision Ltd
01.2009 - 12.2012
- Maintaining and developing relationships with customers, negotiating the terms of agreement and closing sales
- Making accurate and rapid cost calculations, and providing customers with quotations
- Advising on forthcoming product developments and discussing special promotions
- Recording sales and order information
- Sending copies to the sales office
- Reviewing own sales performance
- Aiming to meet or exceed targets
- Manage showrooms
- Training of other staffs on the field and forming new agents.
Customer care officer
Rogers Ltd
01.2007 - 12.2008
- Making accurate and rapid cost calculations, and providing customers with quotations
- Customer care officer for Assor Assurance, sales agent and Commercial advisor for Fortuneo (Bourse en ligne)
- Advising prospects and clients on how to allocate their money in CAC40
- Promote products that Fortuneo can propose to potential prospects.
Education
KIA Motors
KIA Motors
Dubai10.2017
MITD
Phoenix04.2014
E-Skills Ltd
08.2010
City & Guilds
01.2007
SSR Technical & Secretarial Institute
01.2006
School certificate -
Imperial college
11.2001
Skills
- Attention to Detail
- Data Entry
- Denied claims identification
- Regulatory Compliance Adherence
- Risk Management
- Claims adjustment
- Critical Thinking
- Technical aptitude
- Active Listening
Languages
English (native)
French (native)
Office Tools
- Microsoft Word
- Excel
- PowerPoint
Additional Information
Software:
Incadea
GIES Projects
Timeline
Claims Handler Motor
The Mauritius Union Assurance Ltd
03.2023 - Current
Senior Operations Supervisor
Garage CDD
07.2022 - 03.2023
Senior Service advisor
United Motors Ltd, A member of Leal Group
01.2013 - 07.2022
Showroom Sales agent
MC Vision Ltd
01.2009 - 12.2012
Customer care officer
Rogers Ltd
01.2007 - 12.2008
KIA Motors
KIA Motors
MITD
E-Skills Ltd
City & Guilds
SSR Technical & Secretarial Institute
School certificate -
Imperial college
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