SANDHYA DHOOKY

• Implemented and maintained robust procedures for cash handling and reconciliation, ensuring accuracy and compliance with company policies.
• Developed internal control policies to improve accuracy of financial information.
• Conducted daily audits of cash transactions, identifying and resolving discrepancies promptly to minimize financial risks
• Collaborated closely with cross-functional teams to streamline cash management processes, resulting in a reduction in discrepancies.
• Utilized financial software and tools proficiently to track, analyze, and report cash flow activities effectively.
• Supported internal audit engagements by performing detailed reviews of financial records and operational procedures.
• Assisted in identifying control weaknesses and operational inefficiencies, proposing actionable recommendations to enhance processes.
• Developed internal control systems to ensure compliance with applicable laws and regulations related to finance.

• Re- KYC Bank Account

• File and Database Management

• Commission Calculation

• Bill Payment and Recordkeeping

• Preparation of cheques

• Cash book

• Preparation of weekly payment plan

• Costing

• Ledger and Journal Entries

• GL Reconciliation & Bank reconciliation

• Processing of local and foreign invoices

• Microsoft Excel

• Accounts Payable and Accounts Receivable

• Monthly Reconciliations & Account Reconciliation

• AR and AP Expertise

• Handled customer inquiries and suggestions courteously and professionally, Actively listened to customers, handled concerns quickly and escalated major issues to supervisor, Answered customer telephone calls promptly to avoid on-hold wait times, Responded to customer requests for products, services, and company information, Clarified customer issues and determined root cause of problems to resolve product or service complaints, Tracked customer service cases and updated service software with customer information, Developed customer service policies and procedures to meet and exceed industry service standards

• Maintained personnel records and updated internal databases to support document management, Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel, Collected, validated, and distributed information to employees, Computerized office activities, maintained customer communications, and tracked records through delivery, Entered and maintained departmental records in company database, Coordinated with human resources department to handle payroll and personnel databases