Sammy Mungapen
Vacoas,PL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
IT /Automation Manager
GPO Limited
01.2016 - Current
- Developed and implemented automation strategies to improve production efficiency.
- Monitored and maintained automated systems, ensuring optimal performance and reliability.
- Performed troubleshooting activities on automated machinery and equipment.
- Collaborated with stakeholders to develop requirements for automation projects.
- Designed, tested, and deployed software solutions to automate business processes.
- Identified areas for improvement in existing automated processes and developed plans for optimization.
- Participated in project meetings providing input on timeline estimates, resource allocation, budgeting.
- Prepared reports summarizing progress on automation initiatives as required by management.
IT / RPA Manager
GPO Limited
- Developed automation solutions for complex business processes using RPA tools such as Automation Anywhere and UiPath.
- Created technical designs and developed test plans to ensure quality assurance of the robotic process automation solutions.
- Worked closely with stakeholders from various departments to understand their requirements and develop automated solutions accordingly.
- Performed regular maintenance and troubleshooting activities on existing automation solutions in order to ensure high availability of services.
- Coordinated with project teams in order to deliver successful implementations of robotics process automation projects on time and within budget constraints.
- Collaborated with IT team members on system integration tasks required for successful deployments of RPAs into production environment.
- Participated in agile scrum meetings regularly so as to keep track of progress made by different teams working on RPA projects simultaneously.
IT Support Manager
GPO Limited
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
- Maintained an inventory of all IT equipment in the organization.
- Responded promptly to service requests from staff members.
- Conducted research into software solutions to meet customer needs.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Developed and implemented a comprehensive disaster recovery plan for the entire infrastructure.
- Managed all aspects of network security, including firewalls, malware protection, and intrusion detection systems.
- Participated in budget planning sessions to forecast future IT expenditures.
- Conducted periodic audits of the IT environment to ensure compliance with established policies.
Education
SC
Professor Hassan Raffa SS
Terre RougeHSC
Sir Abdool Rasack Mohamed
Port LouisSkills
- Software Development
- Data Analytics
- Test Automation
- Stakeholder Management
- Automation process design
- Project Oversight
- Process Improvement
- Robotics
- Documentation Management
- Technical Support
- Agile Methodology
- Software Development Standards
- Cross-Functional Teamwork
- Multitasking
- Software Deployment
- Software Architecture
- JIRA
Timeline
IT /Automation Manager
GPO Limited
01.2016 - Current
IT / RPA Manager
GPO Limited
IT Support Manager
GPO Limited
SC
Professor Hassan Raffa SS
HSC
Sir Abdool Rasack Mohamed
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