Samia Jabeen
Grand Baie,North
Summary
Dynamic professional with a proven track record at British Council, adept in customer service and negotiation, ensuring satisfaction and repeat business. Excelled in roles requiring exceptional organizational and interpersonal skills. Achieved significant improvements in efficiency and team training, demonstrating a strong ability to manage multiple tasks and foster key relationships.
Overview
5
5
years of professional experience
Work History
Examination Officer
British Council
Islamabad, Pakistan
02.2015 - 08.2016
- Instructed test takers on how to complete answer sheets correctly and efficiently.
- Monitored student behavior during tests to ensure no cheating occurred.
- Communicated effectively with colleagues, supervisors, teachers and students in a professional manner.
- Supervised student examinations to ensure that test-takers followed all the rules and regulations.
Sales Executive
State Life Pakistan
Okara , Pakistan
01.2014 - 01.2015
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Attended industry events to build relationships with key contacts in the field.
- Developed business cases for new products or services to present to senior management.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Teaching
Govt of Punjab
Pindi Bhattian, Pakistan
02.2012 - 11.2013
- Selected innovative teaching methods to deliver course content.
- Collaborated with faculty to design effective teaching methods.
- Participated in professional development opportunities related to teaching strategies for teaching English immersion classes.
Education
Master of Arts - English Literature
University of Punjab
Lahore05-2012
B.ed - Elementary Education
Allama Iqbal Open University
Lahore03-2010
Bachelor of Arts - Arts Education
University of Punjab
Lahore06-2009
High School Diploma -
Board of of Intermediate & Secondary Education
Lahore03-2007
Skills
- Customer service: a strong focus on post-sale customer support and relationship building to ensure satisfaction and repeat business
- Negotiation: Experience in negotiating terms, and closing deals
- Time management: managing multiple tasks and responsibilities efficiently
- Interpersonal Skills: Strong people skills for engaging with students, colleagues, customers, and clients
- Organizational skills: Ability to keep tasks, schedules, and workspaces well-organized and efficient
- Teaching & Instruction: Lesson planning, classroom management, student assessment, use of educational technology
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Drive)
Languages
Urdu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
References
References available upon request.
Timeline
Examination Officer
British Council
02.2015 - 08.2016
Sales Executive
State Life Pakistan
01.2014 - 01.2015
Teaching
Govt of Punjab
02.2012 - 11.2013
Master of Arts - English Literature
University of Punjab
B.ed - Elementary Education
Allama Iqbal Open University
Bachelor of Arts - Arts Education
University of Punjab
High School Diploma -
Board of of Intermediate & Secondary Education
Similar Profiles
Jennifer S ManoelJennifer S Manoel
Proctor at British Council, British Council examsProctor at British Council, British Council exams
Anshul SrivastavaAnshul Srivastava
Team Leader - Project Management (Scrum Master) at British CouncilTeam Leader - Project Management (Scrum Master) at British Council
Sarah PeirceSarah Peirce
Teacher of English online classes at British CouncilTeacher of English online classes at British Council