Samantha Panchoo Doorgapersand
Pointe Aux Piments
Summary
Results-driven Office and HR Manager with 14 years of extensive experience optimizing office operations and human resources in offshore environments. Demonstrated expertise in streamlining HR processes, enhancing employee engagement, and driving organizational efficiency. Strong interpersonal skills and a strategic mindset effectively foster a positive workplace culture while aligning initiatives with business objectives. Committed to leveraging extensive knowledge to support team growth and operational success.
HR professional with significant expertise in human resources management, bringing value through strategic HR initiatives and employee development programs. Known for fostering collaborative environments and delivering consistent results. Skilled in talent acquisition, policy development, and effective communication.
HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
19
19
years of professional experience
Work History
HR Manager
Meridian Group Services ltd
Grand Bay, Mauritius
06.2023 - Current
- Lead HR operations for a workforce of 25 employees, overseeing recruitment, onboarding, training, and performance management processes, which have improved employee retention by 75% over one and half year.
- Developed and implemented HR strategies aligned with business objectives, resulting in specific achievement, e.g., decreased turnover, improved employee satisfaction scores.
- Standardized HR policies and procedures, ensuring compliance with local and labor laws.
- Collaborated with management to identify training needs and implement development programs, enhancing team performance and leadership skills.
- Spearheaded diversity and inclusion initiatives that fostered a collaborative and inclusive company culture.
- Managed the recruitment process including job postings, interviews, and onboarding of new hires, achieving a 25% reduction in time-to-fill positions.
- Assisted in the development and execution of employee training programs that improved overall staff competencies and career advancement opportunities.
- Conducted employee performance appraisals and facilitated feedback sessions, enhancing employee engagement and alignment with organizational goals.
- Maintained employee records and compliance documentation, ensuring proper handling of sensitive information.
- Provided administrative support to the HR team in daily operations, including recruitment logistics, payroll processing, and benefits administration.
- Coordinated employee events and initiatives that fostered engagement and morale within the organization.
- Assisted in conflict resolution processes by providing guidance and support to both employees and management.
- Assisting in visa application as well as Occupational Permit
Office Manager
Meridian Group Services ltd
Grand Bay, Mauritius
07.2011 - 05.2023
- Oversee daily office operations, including scheduling, budgeting, and resource allocation for a team of 25 employees within a dynamic offshore environment.
- Developed and implemented operational policies and procedures that enhanced productivity by 40%, resulting in cost savings of 20% annually.
- Managed vendor relationships and negotiated contracts, ensuring quality services and products were secured at competitive prices.
- Coordinated logistics for company-wide meetings, training sessions, and team-building events, improving employee satisfaction and engagement.
- Provided administrative support to senior management, preparing reports, presentations, and other documentation as needed.
- Maintained office supplies inventory, processed purchase orders, and managed expense reports to ensure a well-equipped work environment.
- Coordinated travel arrangements and itineraries for staff member inclusive of Executive and Board Directors, optimizing scheduling to ensure efficiency and cost-effectiveness.
- Organized EOY Party for 50 persons
- Manage medical policy (add-up new members/ claims/ follow-up)
- Managing IT in terms of coordination and purchasing of equipment and devices.
Receptionist/ Telephone Operator
Thon des Mascareignes Ltd IBL Group
Port Louis, Mauritius
01.2008 - 01.2010
Apprentice Receptionist (Trainee)
Veranda Pointe aux Biches Rogers Group
Pointe aux Biches, Mauritius
01.2007 - 01.2008
Check-out Operator (Trainee)
Winners Supermarket IBL Group
Triolet, Mauritius
01.2007 - 07.2007
Education
Advance Diploma - The Business Environment, Human Resource Management, Organizational Behaviour, Human Resource & Development
Datamatics Training Centre
Curepipe, Mauritius01.2014
Diploma - Managing People, Personnel Administration, Introduction to Business, Introduction to Business Management
Datamatics Training Centre
Curepipe, Mauritius01.2012
Diploma - Business Management
Datamatics Training Centre
Curepipe01.2010
National Trade Certificate - Front Office - NTC 3
Industrial & Vocational Training Board
Ebene, Mauritius01.2007
Secondary Level - School Certificate
International College
Triolet, Mauritius01.2005
Skills
- Staffing and selection
- HR operations management
- Employee engagement strategies
- Professional growth facilitation
- Performance improvement strategies
- HR policy design and implementation
- Compensation administration
- Employment law compliance
- Employee engagement strategies
- Accurate record keeping
- Safety compliance oversight
- Transition management processes
- International relocation management
- Office administration
- Operational management
- Budget management
- Supplier relationship management
- Operational enhancement
- Compliance management
- Project coordination
- Proficient in relationship building
- Effective organizational skills
Professional Development
- 2024, Continuing Professional Development - Human Resource, HR Metrics and Workforce Analysis
- 2020, Navex 3rd Party - Ethics Point Awareness
- 2017, Communication and Problem solving Lead, Innovate and Transform
- 2009, Visualize & Organize Data Using MS Excel- Intermediate Level, Effective Business English Written Skill
- 2003, Computer Proficiency Program
References
Available upon request.
Timeline
HR Manager
Meridian Group Services ltd
06.2023 - Current
Office Manager
Meridian Group Services ltd
07.2011 - 05.2023
Receptionist/ Telephone Operator
Thon des Mascareignes Ltd IBL Group
01.2008 - 01.2010
Apprentice Receptionist (Trainee)
Veranda Pointe aux Biches Rogers Group
01.2007 - 01.2008
Check-out Operator (Trainee)
Winners Supermarket IBL Group
01.2007 - 07.2007
National Trade Certificate - Front Office - NTC 3
Industrial & Vocational Training Board
Advance Diploma - The Business Environment, Human Resource Management, Organizational Behaviour, Human Resource & Development
Datamatics Training Centre
Diploma - Managing People, Personnel Administration, Introduction to Business, Introduction to Business Management
Datamatics Training Centre
Diploma - Business Management
Datamatics Training Centre
Secondary Level - School Certificate
International College