Work preference
Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Timeline
Open to work
Hi, I’m

Samantha Moutien-Goolaup

Riviere des Anguilles,Mauritius
Samantha Moutien-Goolaup

Work preference

Job search status

Open to work
Preferred start date: Negotiable

Desired job title

Operations SpecialistSupervisor LeaderQuality Assurance AnalystRadio EditorCoordinator

Work Type

Full time

Location preference

On-siteRemote
Location: TorontoOntario
Open to relocation: Yes

Salary range

85000/yr - 110000/yr

Important to me

Career advancementWork-life balanceCompany culture

Summary

  • Ambitious with experience supporting high-performing teams in busy operations environments. Detail-focused and methodical for reliable results across varied support tasks. Coordinates dynamic teams to achieve KPIs through good planning and organization.
  • Forward-thinking Operations Specialist bringing 10 years of expertise in Management for Operational sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
  • Resourceful Operations manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

15
years of professional experience

Work history

Accenture
Ebene, Ebene

Operations Specialist
2020.12 - Current (5 education.years_Label & 8 education.months_Label)

Job overview

  • Facilitated strategic decision-making by producing detailed, accurate business forecasts.
  • Mitigated operational risk, developing risk management plans to identify potential factors and implement preventative strategies.
  • Maximized staff performance by establishing clear, measurable key performance indicators.
  • Identified and implemented operational improvement opportunities that resulted in efficiency gain and FTE releases.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Monitored production, identifying operational inefficiencies and bottlenecks.
  • Communicated with staff on performance and training matters.
  • Worked closely with internal teams to address key business projects, sustainability and zero carbon initiatives.
  • Measured efficiency of internal processes and recommended ways to improve.
  • Met standards set in agreed operational procedures and statutory requirements.
  • Evaluated KPI reporting and suggested potential corrective actions.
  • Recruited for various positions across multiple sites in [Type] area.
  • Mentored staff to consistently exceed individual performance targets.
  • Enabled team growth, assisting with recruitment process from start to finish.
  • Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
  • Investigated and documented operational incidents and quality variance.
  • Facilitated communication between staff, upper management and operations manager in person and through various other mediums.
  • Supported resource planning of operational team.
  • Consistently met and exceeded operational targets, using dashboards to monitor KPIs and ensure they remained relevant to overall performance.
  • Improved forecasting accuracy, analyzing statistical data to determine trends across volume patterns and dynamic operations.

Accenture
Ebene, Ebene

Supervisor Leader
2018.11 - 2020.12 (2 education.years_Label & 1 education.month_Label)

Job overview

  • Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Dealt with customer complaints and rectified product and service issues.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Increased team productivity through effective staff planning, coordination and task delegation.

TNT Business Solutions
Ebene, Ebene

Quality Assurance Analyst
2014.07 - 2017.10 (3 education.years_Label & 3 education.months_Label)

Job overview

  • Defined and achieved product quality objectives and met product specifications.
  • Verified quality and accuracy of data to determine conformance with pre-defined acceptance criteria.

TNT Business Solutions
Ebene, Ebene

Radio Editor
2013.05 - 2014.07 (1 education.year_Label & 2 education.months_Label)

Job overview

  • Verified sources to confirm accuracy of broadcasted information.
  • Applied technology to images and video and made news presentations attractive for readers.

Assistance Virtuelle
Vacoas, Vacoas

Coordinator
2012.03 - 2013.05 (1 education.year_Label & 2 education.months_Label)

Job overview

  • Managed internal communications through email and memos to deliver announcements.
  • Oversaw projects to determine specifications and quality standards.

Assistance Virtuelle
Vacoas, Mauritius

Medical Transcriptionist and Proof Reader
2008.05 - 2012.02 (3 education.years_Label & 9 education.months_Label)

Job overview

  • Translated audio into different languages for increased use and understanding.
  • Transcribed audio files quickly and accurately, achieving set deadlines.

Education

Open University of Mauritius
Mauritius

BSC from Management with Law
2018.06

Skills

  • On-time project delivery
  • Financial forecasting
  • Problem-Solving
  • Coaching and mentoring
  • Risk assessment
  • Transactional Analysis
  • Data analytics
  • Data interpretation
  • Excel proficiency
  • Power BI

Languages

English
Intermediate
French
Proficient (C2)

Hobbies

Planting

Family Time

Timeline

Operations Specialist

Accenture
2020.12 - Current (5 education.years_Label & 8 education.months_Label)

Supervisor Leader

Accenture
2018.11 - 2020.12 (2 education.years_Label & 1 education.month_Label)

Open University of Mauritius

BSC from Management with Law
2018.06

Quality Assurance Analyst

TNT Business Solutions
2014.07 - 2017.10 (3 education.years_Label & 3 education.months_Label)

Radio Editor

TNT Business Solutions
2013.05 - 2014.07 (1 education.year_Label & 2 education.months_Label)

Coordinator

Assistance Virtuelle
2012.03 - 2013.05 (1 education.year_Label & 2 education.months_Label)

Medical Transcriptionist and Proof Reader

Assistance Virtuelle
2008.05 - 2012.02 (3 education.years_Label & 9 education.months_Label)

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Samantha Moutien-Goolaup