Rufaida Bibi Sadiyah Dilloo
Port Louis,PL
Summary
Graduate in Web and Multimedia Development from the University of Mauritius (2022), with experience in software implementation, application support, and digital design. Skilled in HTML, CSS, JavaScript, Java, and SQL, with a strong understanding of IT systems and programming. I am passionate about sharing knowledge and encouraging digital literacy. I am fluent in English and French, organised, and committed to creating a positive and engaging learning environment. I bring both technical expertise and real-world experience that can support students in building strong foundational skills in computing and technology.
Overview
4
4
years of professional experience
Work History
Consultant Implementation
Dayforce
Ebene
11.2024 - Current
- Identified potential risks during the planning phase, averting major setbacks.
- Developed comprehensive project documentation to maintain transparency and clarity throughout the process.
- Improved customer satisfaction levels by delivering tailored software solutions.
- Managed crucial deadlines effectively, ensuring timely delivery of projects.
- Delivered customised implementation plans for optimal business efficiency.
- Facilitated client meetings to establish clear communication channels.
- Utilised analytical skills to evaluate system performance post-implementation.
- Collaborated with diverse teams, cultivating productive work relationships.
- Resolved complex technical issues, ensuring smooth workflow processes.
Application Analyst
Dayforce
Ebene
08.2023 - 11.2024
- Attending clients on cases regarding issues on Dayforce application.
- Attending clients on call.
- Utilised various CRM systems to improve efficiency.
- Improved customer retention through proactive communication strategies.
- Fostered positive relationships with customers using empathetic communication skills.
- Developed personalized solutions to always ensure customer satisfaction.
- Boosted customer satisfaction by resolving complex queries swiftly.
- Managed email correspondences efficiently, enhancing response time significantly.
- Coordinated with other departments to resolve cross-functional issues.
- Deescalated tense situations tactfully, always maintaining professionalism.
Application Dev Associate
Accenture
Ebene
02.2023 - 08.2023
- Build, configure and test package software & Software as a service (SaaS) product.
- Develop and test new components or enhancements.
- Use declarative features to develop functionality where applicable.
- Provide primary support for application releases into production, including deployment plan and schedule.
Administrator
Civil Servants cooperative
Port-Louis
12.2022 - 01.2023
- Attending phone calls for clients' queries.
- Preparing reports daily.
- Responding emails.
- Responsible for bank transactions.
- Responsible for signing documents.
Graphic Designer
4IR Transformers
Coromandel
07.2021 - 09.2021
- Designing logo on Adobe Illustrator.
- Adding animation to logo on Adobe Animate.
- Learned Adobe After Effects.
- Designing email signatures in photoshop.
- Designing catalogue on photoshop.
- Preparing reports daily.
Education
BSc (Hons) - Web and Multimedia Development
University Of Mauritius
01.2022
High School Certificate - A-LEVEL
Renganaden Seeneevassen State Secondary School
01.2018
School Certificate - O-LEVEL
Renganaden Seeneevassen State Secondary School
01.2016
Skills
- Fluent in English
- Fluent in French
- Computer literate
- Highly motivated
- Time management
- Team Spirit
- Knowledge of SQL
- Knowledge of Java
- Knowledge of HTML
- Knowledge of CSS
- Knowledge of JavaScript
- Knowledge of database design
- System integration techniques
- Consulting expertise
- Deadline adherence
- Data analysis proficiency
- Understanding of SaaS platforms
- Technical system understanding
- Programming language fluency
- Cyber security awareness
- Client relationship building
- IT infrastructure knowledge
Accomplishments
- Rosetta Stone (Language Learning Centre), 01/2019
- Internet and Computing Core Certificate, 01/2014
- Bsc Honours in Web and Multimedia Development, 01/2022
- IBS - International Business School Americas, 01/2020
- Certificate of achievement - JA Economics for success, 01/2015
- Junior Achievement Mascareignes, 01/2013
- Alliance Française avec mention 'BIEN', 01/2011
- Alliance Française avec mention 'TRES BIEN', 01/2010
- Mauritius Athletics Association, 01/2009
- Emtel Painting Sensation, 01/2008
Hobbies and Interests
- Passionate about sports such as swimming and football.
- Enjoy outdoor and adventurous activities like hiking and quad biking.
- Fond of drawing and painting.
Languages
- English
- French
Timeline
Consultant Implementation
Dayforce
11.2024 - Current
Application Analyst
Dayforce
08.2023 - 11.2024
Application Dev Associate
Accenture
02.2023 - 08.2023
Administrator
Civil Servants cooperative
12.2022 - 01.2023
Graphic Designer
4IR Transformers
07.2021 - 09.2021
BSc (Hons) - Web and Multimedia Development
University Of Mauritius
High School Certificate - A-LEVEL
Renganaden Seeneevassen State Secondary School
School Certificate - O-LEVEL
Renganaden Seeneevassen State Secondary School