Sakuntala Devi Pursun
Mauritius,PL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Senior Spa Therapist
Virgin voyage cruise
Miami
06.2021 - 10.2023
- Performed administrative tasks such as scheduling appointments, taking payments and preparing documents.
- Participated in team meetings to discuss progress towards goals or objectives.
- Recommended additional services or products based on individual client needs.
- Provided support for other staff members during peak hours or busy periods.
- Trained new therapists on services, protocols and procedures of the spa.
- Resolved customer complaints in a professional manner to ensure satisfaction.
- Provided a variety of spa treatments including massage, body wraps and facials to clients.
Spa Therapist
Princess cruise
Florida
12.2015 - 09.2020
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Instructed clients on how to maintain a healthy lifestyle through diet and exercise habits.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
- Ensured that all safety protocols were followed while performing treatments.
- Assisted clients with selecting the best spa services for their individual needs.
- Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
- Managed bookings in accordance with company policies.
Spa Therapist
Raddison blue
Mauritius, FL
02.2014 - 08.2015
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
- Ensured that all safety protocols were followed while performing treatments.
Spa Therapist
Hotel bougainville
Mauritius, FL
01.2011 - 08.2012
- Conducted consultations with clients to assess their skin type and condition prior to providing any treatment.
- Offered advice regarding home care products suitable for each customer's skin type or condition.
- Provided body wraps, scrubs, hot stone therapy, reflexology or other specialized treatments as requested by customers.
- Ensured that all safety protocols were followed while performing treatments.
- Assisted clients with selecting the best spa services for their individual needs.
- Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
- Managed bookings in accordance with company policies.
- Ensured that all equipment was properly cleaned and sterilized before use.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Managed inventory of supplies needed for all spa services.
- Provided facial treatments such as cleansing, exfoliation and moisturizing.
- Maintained an organized work area throughout shift hours.
- Remained current on new products and procedures offered at the spa.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Education
Some College (No Degree) - English Language And Literature French
Professor Bassdeo Bissondoyal College
Flacq01-2009
Skills
- Calm Under Pressure
- Certified spa therapist
- Appointment Scheduling
- Outstanding client care
- Spa treatment services expert
- Excellent team player
- Retail Sales
- Consultations
- Product Promotions
- Dependable and Responsible
- Organization
- Excellent Communication
- Problem-Solving
- Friendly, Positive Attitude
- Relationship Building
- Public Speaking
- Teamwork and Collaboration
Languages
English
First Language
Creol
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
French
Advanced
C1
Timeline
Senior Spa Therapist
Virgin voyage cruise
06.2021 - 10.2023
Spa Therapist
Princess cruise
12.2015 - 09.2020
Spa Therapist
Raddison blue
02.2014 - 08.2015
Spa Therapist
Hotel bougainville
01.2011 - 08.2012
Some College (No Degree) - English Language And Literature French
Professor Bassdeo Bissondoyal College