Sakshi Cureemsing
Riviere Des Creoles
Summary
Highly motivated professional with proven experience in the BPO sector, skilled in time management, working effectively under pressure, and consistently delivering high-quality service. Demonstrates the ability to work independently with minimal supervision while quickly acquiring new skills. Committed to continuous learning and innovation, applying an open-minded and strategic approach to problem-solving and process improvement.
Overview
4
4
years of professional experience
Work History
Insurance Operations Associate
Accenture Services Ltd.
Ebene, Mauritius (Remote)
06.2024 - Current
- Got promoted in May 2024 after demonstrating strong performance, growth and contribution.
- Served as a backup to the Team Lead to ensure smooth daily task allocation and team coordination.
- Communicated directly with clients to understand their needs and respond to instructions promptly.
- Part of the Agile Support Team, cross-trained to assist other teams during high-volume periods to meet deadlines and avoid SLA breaches.
- Member of the Quality Control Team, responsible for auditing completed cases to ensure accuracy and compliance with process standards.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Started handling team and project-wide reporting tasks to support performance tracking and decision-making.
- Member of the project’s Welfare Team, responsible for organizing engagement activities to promote team morale, work-life balance, and a positive work environment.
Insurance Operations New Associate
Accenture Services (Mauritius) Ltd
Ebene
09.2021 - 05.2024
- Received, analyzed, processed and organized transactional documents daily.
- Applied process and system knowledge to identify, assess, and resolve issues.
- Checked and verified the accuracy of my data entries, making modifications as needed.
- Mastered complex processes.
- Collaborated with team members to successfully deliver project requirements, develop innovative solutions, and meet critical deadlines to ensure no SLAs are missed.
- Engaged in specific projects or process improvement initiatives as assigned.
- Achieved predetermined targets and goals
- Ensured new team members received comprehensive training and support, fostering a smooth transition into the company.
Education
Business Management
Open University of Mauritius
01-2027
ACCA
London College of Accountancy
'A' Levels - Higher School Certificate -
Cambridge International Examinations
11.2018
Skills
- Strong organizational and deadline management skills
- Encourage participation and positive attitude in team work (team player)
- Critical thinking and problem-solving abilities
- Interpersonal and Written Communication
- Conflict Resolution
- Reliable & Trustworthy
- Adaptability
- Quick Learner
- Performance Improvement
- Skilled in administrative support and task prioritization
- Project coordination and team support
- MS Office
Accomplishments
- Duke of Edinburgh International Award (Bronze,Silver & Gold)
Hobbies
- Hiking and exploring nature trails
- Participating in corporate social responsibility (CSR) activities
Languages
French
English
French
Mauritian Creole
Hindi
Timeline
Insurance Operations Associate
Accenture Services Ltd.
06.2024 - Current
Insurance Operations New Associate
Accenture Services (Mauritius) Ltd
09.2021 - 05.2024
Business Management
Open University of Mauritius
ACCA
London College of Accountancy
'A' Levels - Higher School Certificate -
Cambridge International Examinations