Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
Generic
Sakshi Cureemsing

Sakshi Cureemsing

Riviere Des Creoles

Summary

Highly motivated professional with proven experience in the BPO sector, skilled in time management, working effectively under pressure, and consistently delivering high-quality service. Demonstrates the ability to work independently with minimal supervision while quickly acquiring new skills. Committed to continuous learning and innovation, applying an open-minded and strategic approach to problem-solving and process improvement.

Overview

4
4
years of professional experience

Work History

Insurance Operations Associate

Accenture Services Ltd.
06.2024 - Current
  • Got promoted in May 2024 after demonstrating strong performance, growth and contribution.
  • Served as a backup to the Team Lead to ensure smooth daily task allocation and team coordination.
  • Communicated directly with clients to understand their needs and respond to instructions promptly.
  • Part of the Agile Support Team, cross-trained to assist other teams during high-volume periods to meet deadlines and avoid SLA breaches.
  • Member of the Quality Control Team, responsible for auditing completed cases to ensure accuracy and compliance with process standards.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Started handling team and project-wide reporting tasks to support performance tracking and decision-making.
  • Member of the project’s Welfare Team, responsible for organizing engagement activities to promote team morale, work-life balance, and a positive work environment.


Insurance Operations New Associate

Accenture Services (Mauritius) Ltd
09.2021 - 05.2024
  • Received, analyzed, processed and organized transactional documents daily.
  • Applied process and system knowledge to identify, assess, and resolve issues.
  • Checked and verified the accuracy of my data entries, making modifications as needed.
  • Mastered complex processes.
  • Collaborated with team members to successfully deliver project requirements, develop innovative solutions, and meet critical deadlines to ensure no SLAs are missed.
  • Engaged in specific projects or process improvement initiatives as assigned.
  • Achieved predetermined targets and goals
  • Ensured new team members received comprehensive training and support, fostering a smooth transition into the company.

Education

Business Management

Open University of Mauritius
01-2027

ACCA

London College of Accountancy

'A' Levels - Higher School Certificate -

Cambridge International Examinations
11.2018

Skills

  • Strong organizational and deadline management skills
  • Encourage participation and positive attitude in team work (team player)
  • Critical thinking and problem-solving abilities
  • Interpersonal and Written Communication
  • Conflict Resolution
  • Reliable & Trustworthy
  • Adaptability
  • Quick Learner
  • Performance Improvement
  • Skilled in administrative support and task prioritization
  • Project coordination and team support
  • MS Office

Accomplishments

  • Duke of Edinburgh International Award (Bronze,Silver & Gold)

Hobbies

  • Hiking and exploring nature trails
  • Participating in corporate social responsibility (CSR) activities

Languages

French
English
French
Mauritian Creole
Hindi

Timeline

Insurance Operations Associate

Accenture Services Ltd.
06.2024 - Current

Insurance Operations New Associate

Accenture Services (Mauritius) Ltd
09.2021 - 05.2024

Business Management

Open University of Mauritius

ACCA

London College of Accountancy

'A' Levels - Higher School Certificate -

Cambridge International Examinations

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Sakshi Cureemsing