Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SAJJAAD SAUHOBOO

Riviere Du Rempart

Summary

As a dedicated expert in customer/client management , I thrive on building strong customer relationships and empowering teams to deliver exceptional service. With hands-on experience in improving processes and upskilling colleagues, I'm eager to bring innovative solutions that not only meet but exceed customer expectations

Overview

3
3
years of professional experience

Work History

Sales Coach

Accenture
07.2024 - 11.2024
  • Shared expertise with bottom quartile performers
  • Conducted sales sessions to enhance the skills of advisors across the centre
  • Organised calibration sessions to identify root causes and develop appropriate action plans

Process Trainer

Accenture
01.2024 - 10.2024
  • Managed the onboarding process for new joiners, including verifying log-in credentials, configuring assets, and scheduling meetings with management
  • Served as the primary contact for attendance or lateness issues
  • Provided process training to demonstrate the correct use of client applications for effective customer resolution
  • Held weekly meetings to review training progress and address any concerns
  • Submitted daily reports to management regarding attendance, tool access and training activities
  • Attended weekly meetings with management to discuss operational needs for facilitating on-the-job training, including support, desk space, and shift schedules
  • Ensured new joiners completed online training within the designated period and generated performance reports accordingly

Compliance Coach

Accenture
12.2023 - 02.2024
  • Audited sales calls to ensure compliance with GDPR regulations
  • Developed action plans to ensure the site had a clear understanding of expectations
  • Prepared PowerPoint slides with the site on a daily basis to facilitate smooth business operations
  • Provided coaching and monitoring for non-compliant performers

Customer Service Associate

Accenture
01.2022 - 12.2023
  • Maintain solid customer relationship by handling questions and concerns with speed and professionalism
  • Manage database records on customer service issues
  • Upselling services to existing customers
  • Ensure metrics/performance is met on a daily basis

Education

Sir Leckraz Teelock State Secondary Schoo;
01.2017

Skills

  • MS Apps Proficiency
  • MS Excel Proficiency
  • Sales process management
  • Adaptability
  • Objection handling
  • Customer Management
  • Client Management
  • Strong Emotional Intelligence
  • Critical Thinking
  • Analytical

Languages

English
French
Hindi
Urdu

Timeline

Sales Coach

Accenture
07.2024 - 11.2024

Process Trainer

Accenture
01.2024 - 10.2024

Compliance Coach

Accenture
12.2023 - 02.2024

Customer Service Associate

Accenture
01.2022 - 12.2023

Sir Leckraz Teelock State Secondary Schoo;

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SAJJAAD SAUHOBOO