Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

sajjaad sauhoboo

Riviere du Rempart,Mauritius

Summary

Dynamic and results-driven professional with extensive expertise in product knowledge, public speaking, and conflict resolution. Proven track record in process improvement, data analysis, and compliance understanding. Adept at workflow optimization, employee interviewing, and training. Demonstrates strong customer service orientation with a sales-driven approach. Proficient in Microsoft Office Suite and creative thinking to enhance business operations. Committed to leveraging skills for continuous improvement and achieving organisational goals.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Learning Operations Analyst

Accenture
Ebene, Mauritius
01.2024 - 10.2024
  • Identified opportunities for process improvements, driving innovation within the organisation.
  • Trained junior staff, nurturing a culture of continuous learning and development.
  • Prepared comprehensive reports, providing insights into operational performance.
  • Ensured compliance with company policies through rigorous audit processes.
  • Tracked key performance indicators for ongoing review and improvement.
  • Conducted detailed data analysis to identify areas of improvement.
  • Collaborated with multiple departments to achieve shared objectives.
  • Monitored daily operations closely to ensure smooth functioning.
  • Maintained meticulous records of each participant's progress throughout the course duration.

Customer services advisor

Accenture
Ebene, mauritius
01.2022 - 01.2024
  • Offered assistance to team members during peak hours, promoting efficiency.
  • Handled customer queries via telephone, ensuring clear communication.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Built enduring relationships with clients through excellent service provision over time.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Troubleshot product issues for resolution swiftly and accurately.
  • Utilised effective listening skills whilst interacting with customers to understand their needs better.

Education

NVQ Level 4 - Diploma in Pastries and Confectionary

DELTA INSTITUTION
Port louis
01.2019 - 05.2020

Certificate of Higher Education - Internet and Computing Core Certification (IC3) programme

Mauritius Examinations Syndicate
Centre de Flacq
01.2014 - 01.2014

Certificate of Higher Education - Alliance Française De Maurice

Mauritius Examinations Syndicate
Centre de Flacq
08.2013 - 08.2013

Skills

  • Product knowledge
  • Public speaking
  • Conflict Resolution
  • Process Improvement
  • Microsoft Office Suite
  • Data analysis
  • Compliance understanding
  • Workflow optimization
  • Employee interviewing
  • Employee training
  • Creative thinking
  • Strong customer service orientation
  • Sales-driven customer service

Languages

English
Proficient (C2)
French
Intermediate

Timeline

Learning Operations Analyst

Accenture
01.2024 - 10.2024

Customer services advisor

Accenture
01.2022 - 01.2024

NVQ Level 4 - Diploma in Pastries and Confectionary

DELTA INSTITUTION
01.2019 - 05.2020

Certificate of Higher Education - Internet and Computing Core Certification (IC3) programme

Mauritius Examinations Syndicate
01.2014 - 01.2014

Certificate of Higher Education - Alliance Française De Maurice

Mauritius Examinations Syndicate
08.2013 - 08.2013

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sajjaad sauhoboo