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Associate Principal Engineer

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I am conscientious and hard-working with a "can do" attitude to all tasks undertaken. I am reliable and trustworthy and am an excellent timekeeper. In my current role I often work additional hours to cover for absences across the team. I am used to working under pressure.
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Customer-focused professional with a track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of Autoflow and EWIP.
Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Adept at understanding customer needs and providing effective solutions. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency.

I am a productive, hardworking individual who is able to work efficiently as part of a team as well as on my own. I am punctual, passionate and always willing to learn. I would say I am well-versed in strong communication and organisation skills. I have outstanding time management skills and always keen to achieve tasks that have been set out for me. I like to think that I am outgoing, easy to approach and I am confident enough to approach others when required or seeking help.



Results-oriented professional with 15 years of experience in customer service, administration, and operations. Expertise in managing complex workloads, fostering client relationships, and ensuring process accuracy. Strong organisational and multitasking skills enable effective performance in fast-paced environments, driving customer satisfaction and operational efficiency.

Dedicated Customer Service Representative for 1 year that provides quality care for ultimate customer satisfaction with the aim to help. Passionate Subject Matter Expert for 3 months, skilled in developing and mentoring new hires with the collaboration of the trainers, making sure they are ready to take in customer calls when endorse in production. Motivated and friendly Trainer with 1 year and 2 months of experience, supervising and coaching new hires or trainees to become the next Customer Service Representative. Experienced Complaint Team Member with a strong background in handling and resolving customer complaints received from customer service advisors and online submissions. Committed to delivering effective solutions while maintaining a customer-focused approach. Proven ability to manage sensitive situations with professionalism, ensuring customer satisfaction and upholding company standards of excellence. Adept at fostering positive relationships and delivering superior customer service in challenging scenarios.

A focused professional with experience in different industries.
I am self-motivated with a team-oriented mentality.
I am driven to learn new things and overcome obstacles.

  UK Driving license.



Saima Hassan

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Customer Service Advisor

Sales Assistant

Sales Assistant (Work Experience)

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Accounting And Finance -

A Levels -

GCSE -

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Accounting And Finance -

Customer Service Advisor

Sales Assistant

A Levels -

Sales Assistant (Work Experience)

GCSE -

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