Mohammad Irfan Saifally Nauzeer

From 2016 to 2017 was posted to Passport Immigration Office -

• Followed company regulations and rules to promote safe environment for travelers and employees.
• Enforced lost and found procedures for any items inadvertently left behind by travelers.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and stamping of passport.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

From 2017 to 2018 was posted to Police du Tourism

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Supervised crowds at busy events to prevent injuries and property destruction.
• Communicated with customers to identify needs and expectations.

From 2018 to 2019 was posted to Abecrombie Police Station

• Secured crime scenes, gathered evidence, and questioned witnesses.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Coordinated timely responses to online customer communication and researched complex issues.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Answered emergency calls for help from citizens and business owners.
• Patrolled assigned areas to prevent and detect roadway crimes.

From 2019 until date posted at Prosecutor Metro North office

• Called court to order and announced judge entrances.
• Maintained order in courtroom during trial and guarded jury from outside contact.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Maintained courtroom facilities, evidence and calendars.

• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 70 people on scheduled tours.
• Collected and deposited payments from guests.
• Researched information on location to provide accurate, detailed tours.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Worked closely with management staff to create new and lucrative tours.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Built personal relationships with guests to promote positive experiences.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.

• Answered questions about company offerings with knowledgeable responses about products and services.
• Conducted database research to identify potential leads and determine contact information.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Qualified leads and set up customer appointments for outside sales team.
• Answered calls, took messages, and transferred calls to correct individuals.