SAHIL RAMLALL
Quatre Bornes
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
System Administrator
CIM FINANCE SERVICES LTD
Port Louis
08.2024 - Current
- Created user accounts and managed access rights for users.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents.
- Provided guidance on best practices related to system administration procedures.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Assisted in the development of disaster recovery plans for different systems and networks.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Diagnosed, troubleshot and resolved hardware and system problems.
Desktop Support L2
CIM FINANCE SERVICES LTD
Port Louis
08.2024 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions and passwords according to company policies.
- Resolved printer problems remotely or onsite as needed by users.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Troubleshot and resolved hardware, software, and network issues
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
Help Desk Assistant
CIM FINANCE SERVICES LTD
Port Louis
08.2024 - Current
- Answered incoming calls and emails from customers seeking technical assistance.
- Provided remote troubleshooting services and resolved technical issues.
- Configured operating systems, installed applications, updated drivers, and performed other system maintenance tasks.
- Supported customers with password resets and account customization.
- Answered user inquiries to resolve computer software or hardware operation problems.
IT Technician
Microtech Computers LTD
Port Louis
05.2024 - 08.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Resolved hardware issues including replacing parts as necessary
- Installations and configurations of face recognition for attendance.
Education
Some College (No Degree) - CCNA
IT Academy
Port LouisSome College (No Degree) - Diploma L3DC
Wisdom In Tech
Quatre BornesSkills
- Hardware troubleshooting
- Technical solution development
- Active directory
- Technical support
Certification
- Computer Maintenance
- Graphics Design
- Web Design (HTML5)
Timeline
System Administrator
CIM FINANCE SERVICES LTD
08.2024 - Current
Desktop Support L2
CIM FINANCE SERVICES LTD
08.2024 - Current
Help Desk Assistant
CIM FINANCE SERVICES LTD
08.2024 - Current
IT Technician
Microtech Computers LTD
05.2024 - 08.2024
Some College (No Degree) - CCNA
IT Academy
Some College (No Degree) - Diploma L3DC
Wisdom In Tech
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