SACHIN MISHRA
Ahmedabad
Summary
Dynamic IT professional with a strong foundation in technical support and problem-solving, dedicated to fostering an environment that promotes growth and success. Extensive knowledge of operating systems, network configurations, and troubleshooting techniques, complemented by hands-on experience in hardware and software installations. Committed to delivering exceptional user support while ensuring optimal system performance through effective diagnostics and maintenance strategies. Proven ability to efficiently resolve complex issues, contributing to enhanced operational efficiency and user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
KNE GROUP OF COMPANIES
PHOENIX MAURITIUS
06.2025 - 02.2026
- Configured and maintained desktop systems, ensuring compliance with organizational standards and security protocols.
- Assisted in the deployment of new applications and updates, streamlining user access and functionality.
- Conducted training sessions for staff on software tools, improving user competency and efficiency.
- Developed documentation for troubleshooting processes, facilitating knowledge sharing among team members.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
IT OFFICER
Janardan Mineral Exim Private Limited
05.2023 - 06.2025
- Managed IT infrastructure, ensuring optimal performance and uptime for all systems.
- Configured routers, switches, and firewalls to optimize network security and efficiency.
- Assisted in the implementation of network upgrades, improving overall system efficiency.
- Optimized network efficiency by conducting regular maintenance and updates on routers, switches, and other networking devices.
- Diagnosed and resolved hardware and software issues for end-users, enhancing productivity and satisfaction.
- Provided technical support via phone, email, and in-person, ensuring timely issue resolution.
- Installed and maintained CCTV systems to enhance security protocols across various facilities.
- Collaborated with team members to troubleshoot technical issues and implement effective solutions promptly.
Jr. Network Engineer
Usmanpura Imaging Center
08.2022 - 04.2023
- Diagnosed and resolved equipment malfunctions in field environments.
- Conducted routine maintenance to ensure optimal performance of machinery.
- Provided on-site technical support, ensuring minimal downtime for business operations.
- Installed and configured network devices, enhancing connectivity and performance.
- Operated imaging equipment to produce high-quality diagnostic images.
- Collaborated with radiologists to interpret imaging results accurately.
Education
Bachelor of Commerce - Commerce
Chhatrapati Shahu Ji University
06-2024
HSC - Commerce
Kumkum English School
Ahmedabad01.2021
SSC -
Image English School
Ahmedabad01.2019
Skills
- IGP
- Remote desktop support
- EGP
- Routing & Switching
- Ether Channel
- WAN
- AWS
- Cloud Watch
- Cloud Formation
- ROUTE53
- MS Server
- KALI Linux
- RedHat Linux
- Parrot OS
- Installation of OS
- MS-365
- Troubleshooting
- Active Directory services
- Firewall
- Create Policies and Rule
- SSL-VPN
- Monitoring
- Finding The Vulnerabilities of Website
- POC
- Windows operating system
- End user support
- Application installations
- Help desk experience
- Technical support
- Printer and peripheral support
- Hardware installation
- Software installation
- System administration
- Local area networking
- Network connectivity
- IT security management
- Troubleshooting and Diagnostics
- Network and server management
- Teamwork
- Problem-solving
Accomplishments
- 10th Rank In The Hacakathon-2023 From IONX Institute
- 5th Rank In The Quiz Competition From IONX Institute
Certification
- CCNA 200-301 Certified, IONX Institute
- AWS solution architect associate Certified, IONX Institute
- Cyber Security / CEH Certified, IONX Institute
- Ethical Hacking Essentials (EHE), EC-COUNCIL
- Cisco Labs Crash Course, EC-COUNCIL
- Practical Introduction to Cloud Computing, EC-COUNCIL
- Network Defense Essentials, EC-COUNCIL
Languages
English
Hindi
Gujarati
Personal Information
- Father's Name: Vivek Mishra
- Date of Birth: 25/09/2003
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Desktop Support Engineer
KNE GROUP OF COMPANIES
06.2025 - 02.2026
IT OFFICER
Janardan Mineral Exim Private Limited
05.2023 - 06.2025
Jr. Network Engineer
Usmanpura Imaging Center
08.2022 - 04.2023
Bachelor of Commerce - Commerce
Chhatrapati Shahu Ji University
HSC - Commerce
Kumkum English School
SSC -
Image English School