Rushaa Cadersaib-Kootoobally
Pamplemousses
Summary
With a proven track record at SBM Bank (Mauritius) Ltd, I excel in relationship building and loan processing, enhancing customer satisfaction and fostering long-term connections. My expertise in banking operations and interpersonal communication has significantly contributed to business growth, demonstrating a unique blend of analytical and relational skills.
Overview
15
15
years of professional experience
Work History
Personal Banker
SBM Bank (Mauritius) Ltd
Triolet
07.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Relationship Officer
SBM Bank (Mauritius) Ltd
Port Louis
09.2021 - 07.2024
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Participated in staff meetings to discuss innovative strategies to improve services.
Loan Officer
SBM Bank (Mauritius) Ltd
Triolet And Pamplemousses
02.2013 - 09.2021
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Advised clients on mortgage, education and personal loans.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Collaborated with other departments to promptly process loan applications.
Teller
SBM Bank (Mauritius) Ltd
Grand Baie
01.2012 - 02.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Clerical Officer
HSBC
Ebene
04.2009 - 12.2011
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Contributed to a positive work environment by assisting colleagues with various tasks as needed.
- Responded to inquiries from callers seeking information.
Education
Bachelor Of Arts - Business Accounting And Finance
Open University Mauritius
Reduit08.2023
Secondary -
Muslim Girls College
Port Louis 12.2008
Primary -
Raoul Rivet Government School
Port Louis 12.2001
Skills
- Relationship Building
- Branch operations
- Customer Satisfaction
- Positive Attitude
- Cash Handling
- Attention to Details
- Relationship Management
- Loan Processing
- Transaction Processing
- Cross-Selling and Upselling
- Branch management
- Analytical Thinking
- Time Management
- Active Listening
- Interpersonal Communication
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Reliability
- Effective Communication
- Team building
Languages
English
Elementary (A2)
French
Intermediate (B1)
Timeline
Personal Banker
SBM Bank (Mauritius) Ltd
07.2024 - Current
Relationship Officer
SBM Bank (Mauritius) Ltd
09.2021 - 07.2024
Loan Officer
SBM Bank (Mauritius) Ltd
02.2013 - 09.2021
Teller
SBM Bank (Mauritius) Ltd
01.2012 - 02.2013
Clerical Officer
HSBC
04.2009 - 12.2011
Bachelor Of Arts - Business Accounting And Finance
Open University Mauritius
Secondary -
Muslim Girls College
Primary -
Raoul Rivet Government School