Rundheer Gutty

Experienced professional with a unique blend of hospitality finesse and healthcare operational insight, delivering exceptional service across diverse environments. Successfully led service transformation initiatives in both luxury hotel settings and high-volume medical environments, improving satisfaction scores, reducing inefficiencies, and enhancing brand reputation. Passionate about creating seamless, human-centered experiences that resonate with clients and patients alike.

• Oversee executive-level operational support, for timely coordination of high-priority tasks/strategic initiatives.
• Manage complex scheduling, including diary commitments, meeting logistics, and cross-functional team coordination.
• Facilitate internal and external communications on behalf of senior leadership.
• Support financial operations such as payment tracking, cash flow, expense reconciliation, and vendor invoice processing.
• Manage travel logistics such visa arrangements and accommodation planning, in line with company protocols.
• Maintain accurate records and documentation systems, both digital and physical, to support operational needs.

• Directed daily operations of a 200-bed private hospital, overseeing staff scheduling, patient flow, and compliance to protocols with a team of 50 personnel.
• Successfully led the implementation of a Pre-Admission Office, streamlining the intake process.
• Contributed in achieving Joint Commission International (JCI) accreditation by leading quality and compliance initiatives across the facility.
• Designed and delivered staff training programs focused on service excellence, compliance, and operational protocols.
• Established and monitored key performance indicators (KPIs) to track service quality, operational throughput, and team productivity.
• Enhanced the billing and revenue procedures, contributing to improved financial performance and reduced bad debt exposure.

• Supervised daily front office and reservations operations, maintaining efficiency and responsiveness in a fast-paced environment.
• Led recruitment, onboarding, and continuous development of front-line service teams, for alignment with brand standards and service excellence.
• Set and monitored customer satisfaction targets, equipping staff with tools and training to exceed service expectations.
• Analysed performance data and market trends to develop dynamic pricing strategies and targeted sales approaches.
• Identified and implemented continuous improvement initiatives, including the creation of new SOPs to elevate service standards.

Microsoft Tools (Outlook, Office tools), PMS - Opera, Fidelio, HIS, SmartSheet, CRM systems