Hi, I’m
RUMBIDZAI VIOLA CHADOKA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dedicated to fostering efficient team dynamics, achieving sales targets, and ensuring high levels of customer satisfaction.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
First Capital Bank
POS Acquiring Clerk
09.2023 - Current
Job overview
- Cultivated and nurtured long-term, profitable customer relationships, ensuring first-class service and maximizing business opportunities.
- Identified growth opportunities and recommended POS enhancements.
- Implemented campaigns and activities to introduce value-added products, driving increased income and revenue.
- Established and maintained ongoing client relationships, utilizing market surveys and strategic planning.
- Collaborated with cross-functional teams to address and resolve customer queries.
- Successfully acquired 30+ new accounts, contributing to the expansion of the POS customer base.
- Enhanced sales operations by incorporating new technologies, reducing customer complaints.
Frazer Promotions
Sales and Marketing Officer
02.2023 - 08.2023
Job overview
- Compiled and analyzed financial data to produce regular reports on cash flow, sales performance, and financial statements, ensuring accuracy and timeliness.
- Managed the company’s social media presence, including content creation, post scheduling, and engagement with followers.
- Addressed customer inquiries via email and social media, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Utilized consistent feedback collection to refine product offerings and sales processes effectively.
- Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness.
Nyaradzo Life Assurance Company
Registry Administrative Intern
01.2020 - 10.2021
Job overview
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Proactively identified office needs and offered assistance beyond assigned responsibilities.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Speciss College
from ICDL Digital Marketing Certificate
03.2023 - 05.2023
Chinhoyi University Of Technology
Bachelor of Science from Business Management And Entrepreneurship
02.2018 - 12.2021
Skills
Excellent Communication
Proficient in Microsoft Office Suite
Strong Time Management
Customer Relationship Management
Upselling and Cross-selling Techniques
Collaborative Teamwork
Project Management
References
- Mrs. T. Chifuka, Registry Supervisor, Nyaradzo, Kaguvi Street, Cell: 0776 036 498
- Miss E. Zata, Mbare Satellite Office Administrator, Nyaradzo, Cell: 0733 726 288
- Miss F. B. Mabaleka, Managing Director, Frazer Promotions, Cell: 0772 394 888
- Mr. K. Jemwa, Line Manager, POS Department, First Capital Bank, Cell: 0773 417 558
Timeline
POS Acquiring Clerk
First Capital Bank
09.2023 - Current
Speciss College
from ICDL Digital Marketing Certificate
03.2023 - 05.2023
Sales and Marketing Officer
Frazer Promotions
02.2023 - 08.2023
Registry Administrative Intern
Nyaradzo Life Assurance Company
01.2020 - 10.2021
Chinhoyi University Of Technology
Bachelor of Science from Business Management And Entrepreneurship
02.2018 - 12.2021