RUKSHAR FOONDUN
Port Louis
Summary
Enthusiastic Customer Service Agent with 1.5 years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration. Skillful in monitoring competitors, assisting sales and marketing teams in creating marketing materials and preparing presentations. Familiar with various social media platforms and online marketing techniques.
Overview
2
2
years of professional experience
Work History
Sales Marketing Assistant
Succexa
08.2023 - Current
- Assisted call-in customers with questions and orders.
- Demonstrated willingness and interest in learning new tasks and skills.
- Contacted prospective customers through phone calls and emails to develop business.
- Collaborated closely with sales team to manage leads and help with proposals.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Assisted in creating written, video and image content for marketing channels.
- Conducted basic market research to identify customer needs.
- Managed customer expectations and helped navigate sales processes.
Customer service agent
Modero LTD
01.2022 - 08.2023
- Customer retention
- Moreover, I am a back-office agent managing to retain customers and solving customer queries regarding refunds and more responsibilities
- I am experienced in training new agents for back-office services
- I was working on different services in this company
- Multitasking is one of my skills
- Delivered consistently excellent customer service to guarantee positive company experiences
- Collaborated well with other customer agents to deliver consistent service across various platforms
- Transferred customer calls to respective department or personnel to address specific issues.
Education
A-Levels -
AHGM ISSAC SSS
Port Louis, Port Louis DistrictSchool Certificate (SC) 2018 -
GCE Grades
High School Certificate -
AHGM SSS ISSAC
Level 4 Certificate in Professional Digital Marketing, 2022 -
Rushmore Business School
Skills
- Practice problem solver
- Team player
- Customer care
- Staff training and mentorship
- Training programs
- Customer experience
- Office 365 usage
- Live Agent
- Customer retention
Languages
Creole
English
French
Timeline
Sales Marketing Assistant
Succexa
08.2023 - Current
Customer service agent
Modero LTD
01.2022 - 08.2023
A-Levels -
AHGM ISSAC SSS
School Certificate (SC) 2018 -
GCE Grades
High School Certificate -
AHGM SSS ISSAC
Level 4 Certificate in Professional Digital Marketing, 2022 -
Rushmore Business School
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