Ruksaar Bibi Allabux

• Fostered a harmonious work environment, boosting team morale during high-pressure situations.
• Led the implementation of strategic initiatives for business growth.
• Ensured timely completion of tasks with diligent monitoring and follow-ups.
• Coordinated with stakeholders to meet project objectives.
• Delivered successful project outcomes by directing team activities and facilitating communication.
• Achieved process optimisation through quality control measures.
• Tracked project progress diligently, ensuring adherence to set deadlines.
• Devised strategies to overcome challenges during project life cycle stages.
• Improved team performance through regular training sessions and workshops.
• Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
• Designed and implemented training to further develop staff based on business goals.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.

• Trained new employees on company policies and procedures.
• Improved customer satisfaction by handling their queries promptly.
• Handled pressure well during peak times without compromising on quality of work.
• Guided junior staff members to enhance their productivity.
• Monitored project performance against set targets regularly.
• Streamlined processes for improved efficiency.
• Managed project development by coordinating with different teams.
• Juggled multiple tasks simultaneously, ensuring no deadlines were missed.

• Monitored project progress and crafted status reports for managers and offshore clients.
• Assisted with resource scheduling and daily reporting tasks.
• Managed documents including the project plan, budget, and schedule.
• Generated reports using SAP Crystal Reports software.
• Executed administrative tasks like managing invoices and purchase orders.
• Coordinated project resources to ensure team readiness.
• Scheduled stakeholder meetings and documented outcomes.
• Facilitated communication between company teams and external partners.

Reviewed client service charge expenditure reports for accuracy and compliance.
Extracted audit reports using CaseWare IDEA to support financial analysis.
Input expense codes into the accounting system to ensure correct categorisation.
Reviewed expenditure reports to verify invoice coding aligned with RICS audit methodologies.
Conducted audit testing based on client requests, including material and invoice testing.
Evaluated sample invoices against source documents to confirm validity.
Performed variance analysis to compare budgeted versus actual expenditure.

• Achieve agreed upon sales targets and outcomes within schedule.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations to effectively demonstrate product features and competitive advantages.
• Resolves customer complaints by investigating problems, developing solutions and preparing reports.

• Direct and supervise employees engaged in sales.
• Reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when necessary.
• Coaching and training employees in sales areas.
• Monitor sales staff performance to ensure that goals are met.

• Achieve agreed upon sales targets and outcomes within schedule.
• Coaching team members on effective sales techniques and methods for increasing revenue.
• Developing strategies to improve sales performance through ongoing training and development.
• Setting goals and objectives for each team member and providing regular feedback to help them improve performance.
• Maintain regular contact with existing clients to discuss renewals or add-ons.

• Maintained detailed records of customer information and policy sales.
• Advise clients on the insurance policies that best suit their needs.
• Fill-out and submit applications, issue quotes, maintain client records.