Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ruben Luke Ramasamy

Ruben Luke Ramasamy

Quatre-Bornes

Summary

Dedicated and dynamic Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Modero Ltd/ Virtuo Technologies
11.2021 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Shop Manager

Adidas
12.2019 - 10.2021
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Negotiated supplier contracts for goods at favorable prices.
  • Organized special events such as product launches, promotions or discounts.
  • Implemented strategies to increase sales and profitability of the shop.
  • Scheduled staff shifts according to business needs.
  • Examined supply and raw material levels to determine shortages and make necessary adjustments.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Facilitated prompt resolution of customer problems and complaints.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Higher School Certificate (awarded by Cambridge) - Science, Technology, And Society

St Andrews College
Rose-Hill
02.2020

Skills

  • Scheduling
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Account Updating
  • Paperwork Processing
  • Call Management
  • Microsoft Office Expertise
  • Microsoft Office Suite
  • Microsoft Excel
  • Customer Relationship Management (CRM)
  • Conflict Mediation
  • Active Listening
  • Customer Consulting
  • Typing Proficiency
  • Multi-Task Management

Languages

English
First Language
French
Proficient
C2

Timeline

Customer Service Representative

Modero Ltd/ Virtuo Technologies
11.2021 - Current

Shop Manager

Adidas
12.2019 - 10.2021

Higher School Certificate (awarded by Cambridge) - Science, Technology, And Society

St Andrews College
Ruben Luke Ramasamy