Roushtika Coolen
Laval (Laval-des-Rapides), Quebec
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Governance and Control and Reconciliations, Assistant Vice President Level
Absa Bank Mauritius Ltd
07.2024 - 03.2025
- Responsible for the on-going embedment, assessment, and effectiveness of controls in place to mitigate risks inherent to the business area, taking into consideration, Group policies and standards, changing economic conditions, legal and regulatory requirements, operating procedures and processes, internal work practices and in line with the Enterprise Risk Management Framework and business strategies
- Lead on audit/assurance reviews, conformance reviews, Risk and Control Self Assessments (RCSA) and other control testing activities
- Validate remedial actions taken by the different business areas to ensure risk mitigation
- Assessment of operational and resilience risks
- Work closely with other stakeholders, execute on the policies and standards of the Group to ensure improvement in the control environment and facilitating ongoing understanding of the different risks within the country
- Define, embed and maintain a robust control framework, in line with the requirements of the Enterprise Risk Management Framework and Strategic Initiatives, by leading on control management and execution for the first line of defense within the relevant business unit, to ensure sustainability of the business and delivery of strategic initiatives, in line with the Absa values and principles of conducting business
- Devise strategies in relation to Operational Excellence, Control, Digitalization, Customer Service/Experience and Sustainability
- Drive and Lead on strategic implementation plans
- Point of contact of Absa Regional Office in Africa in relation to Governance, Risk and Control environment for Absa Bank Mauritius
- Secretary of the Bank’s Risk and Control Forum
- Build presentation packs and drive the forum through fruitful and focused conversation
- Awarded the Best Idea Generated Award for organizing ‘Parents At Work’ initiative
Team Leader, Governance and Control (also Overseen the Reconciliations Team Since July 2023)
Absa Bank Mauritius Ltd
07.2021 - 06.2024
- Supported business management in the identification and effective management of risks to which their Business/Function may be exposed
- Ensuring an effective control environment exists, which is actively managed across all areas of responsibility with a view to reducing operational losses and improving Business effectiveness
- Responsible to ensure that the businesses activities are carried out in full compliance with the regulatory requirement, ERMF, internal policies, standards and the banking rules and regulations
- Support the bank for implementing all aspects of the Operational Risk Management Framework as well as changes in the laws applicable to the banking environment, which also aims to achieve the objective set out above
- Risk Assessment, Analysis & Reporting
- Auditing and Issues Management
- Validation of remedial actions following audit issues
- Advice and Guidance
- Business Relationship Management
- People Management
Control and Governance Supervisor
Absa Bank Mauritius Ltd
10.2018 - 06.2021
- Responsible for the on-going embedment, assessment and effectiveness of controls in place to mitigate risks inherent to the Business area, taking into consideration changing economic conditions, legal and regulatory requirements, operating procedures and processes and internal work practices
- Ensure embedment of the Enterprise Risk Management Framework across the bank
- Review remedial actions to ensure risk mitigation
- Risk Assessment, control testing and assurance testing/auditing
- Gap Assessment on legal and regulatory requirement
Fraud Operations Officer
Absa Bank Mauritius Ltd
12.2008 - 09.2018
- Responsible for the card fraud monitoring on systems as well as perform manual fraud sampling and account monitoring in line with the fraud management policies
- Responsible for performing data analytics and churning
- Managing Information (MI’s), ad-hoc reports to assist the Fraud Risk Operations team perform effectively and efficiently
- Be the key person to handle and resolve card fraud and lending queries
- Assist and support the Forensic Manager in conducting internal investigation and interviews for suspected fraud cases
- Involve in different project to implement card fraud systems (Falcon and Visa Risk Manager, BOC) and lending fraud system (Instinct)
Underwriting Clerk
Absa Bank Mauritius Ltd
09.2007 - 11.2008
- Processing of card and lending applications in line with set policies
- Undertake required processing and servicing activity as regards to credit score credit card applications requests in accordance with set procedures, including tele-verification of customer, referees and employer where applicable
- Ensure operational rigour excellence in all aspects of activities, processes and procedures undertaken by the team
- Comply individual operational risk and rigour standards in respect of protecting people, customers, assets and the organisation
- Action any complaints received in accordance with procedures
- Process credit limit increase requests
- Attend to queries from stakeholders
- Provide statistics on a monthly basis and as and when required
Education
MBA - Business Leadership
UCAM Catholiic University of Murcia
Spain10.2023
Postgraduate Extended Diploma - Business Leadership
Cambridge International Qualifications
UK01.2022
Higher National Diploma in Business -
Pearson, BTECH
UK07-2015
Skills
- Stakeholder Management
- Analyzing and Interpreting
- Organizing and Executing
- Strategic Thinking
- Problem Solving
- Leadership
- Conflict Resolution
- Emotional Intelligence
- Decision Making
- Team Work
- Ability to build relationships
- Auditing/Assurance/Conformance Testing
- Risk Assessment
- Control Testing
- Data and Information Analytics
- Fraud Prevention and Detection Strategies
- Operational and Resilience Risk Management
Certification
- Certified in Enterprise Risk Governance (CERG), December 2020
- Risk Management Assurance (CRMA), February 2025, Udemy
- Risk Management FMEA ISO 31000 Expert|Accredited, February 2025, Udemy
- Certified Practical Business Continuity and Crisis Management, February 2025, Udemy
- Certified Business Continuity and Resilience Professional, February 2025, Udemy
- Fraud Prevention and Detection, May 2021, The Institute of Internal Auditors, South Africa
- Professional Certificate in Strategic Audit Process Analysis, May 2020, Metropolitan School of Business and Management, UK
- Certification in CNSS - Certified Network Security Specialist, July 2020, International Cyber Security Institute (ICSI), UK
- Certificate of Completion in Practical Leadership Skills, June 2021, Udemy
- Manager Excellence Programme, May 2023, Charles Telfair Institute, Mauritius
- Risk Governance Oversight, Conformance Reviews and Management Assurance, May 2022, The Institute of Internal Auditors, South Africa
Permanent Resident
Canada
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager, Governance and Control and Reconciliations, Assistant Vice President Level
Absa Bank Mauritius Ltd
07.2024 - 03.2025
Team Leader, Governance and Control (also Overseen the Reconciliations Team Since July 2023)
Absa Bank Mauritius Ltd
07.2021 - 06.2024
Control and Governance Supervisor
Absa Bank Mauritius Ltd
10.2018 - 06.2021
Fraud Operations Officer
Absa Bank Mauritius Ltd
12.2008 - 09.2018
Underwriting Clerk
Absa Bank Mauritius Ltd
09.2007 - 11.2008
MBA - Business Leadership
UCAM Catholiic University of Murcia
Postgraduate Extended Diploma - Business Leadership
Cambridge International Qualifications
Higher National Diploma in Business -
Pearson, BTECH
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