Rouget Umunnakwe Marie Orellie Anais Staella

CREDIT

• Answered incoming inquiries to discuss credit report information with subscribers.
• Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
• Verified accuracy of customer information, including income and employment status.
• Collected and checked borrower income, credit history and employment information.
• Analyzed financial statements for trends in collections performance metrics such as days past due.
• Provided customer credit information to official representatives from banks and other financial institutions.

CASHIER

• Collected payments and provided accurate change.
• Accepted cash and credit card payments, issued receipts and provided change.
• Followed company security procedures for handling large sums of money.

SALES

• Identified customer needs by asking questions and advising on best solutions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified opportunities for cross-selling additional products and services.
• Developed key customer relationships to increase sales.
• Prepared and delivered appropriate presentations on products and services.
• Managed inventory levels by ordering sufficient stock for each account.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Posed as models for advertising, artistic creation and display of goods.

• Gathered detailed information from customers prior to offering quotes or making recommendations.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Explained complex technical terms related to insurance plans in simple language for easy understanding.
• Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

• Developed custom WordPress themes and plugins to meet specific client requirements.
• Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
• Implemented improvements to boost site performance.