Roshni Girdhari Mangar
Mauritius
Summary
Dependable Learning & Development Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Learning and Development Coordinator
Soft Skills Consultants (Mauritius) Ltd
10.2022 - Current
- Design,develop and deliver training materials and presentations
- Conduct training evaluations to measure the effectiveness of training programs
- Coordinate with HRDC and MQA to ensure training programs meet compliance standards
- Maintain and update training records and documentation
- Continuously research and stay up to date with the latest training techniques and trends
- Coordinated logistics for training sessions including room set up and effectiveness
- To assist in quality management dept for the setting up of policies and procedures
- Booking of air tickets and accommodation arrangements for the trainer
Trainee HR Executive
Recruitment Leaders Ltd
01.2022 - 08.2022
- Process applications of work permit and residence permit
- Provide assistance to the management in day to day running of office
- Establish and maintain effective working relationship with those contacted in the course of work
- Assist in the recruiting of expatriates
- Payroll for different companies
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Relationship Officer
Technet Engineering Ltd
01.2019 - 12.2021
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Trainee in HR dept
Ministry of Industry,Commerce & Consumer Protection
12.2016 - 10.2019
- Handles customer interactions, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Responsibilities may include managing customer accounts, handling complaints, and providing product or service information.
- Building and maintaining strong customer relationships is key, involving effective communication and problem-solving skills.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Administrative Secretary
Apollo Bramwell Hospital
06.2009 - 12.2015
- Represents the administrators to the public by handling and screening incoming telephone calls
- Arranges appointments for doctors and administrators by maintaining master administration calendar
- Provide office support for administrators by inputting data,documents and reports
Secretary in Quality Dept
Apollo Bramwell Hospital
10.2008 - 06.2009
- Handles administrative tasks such as scheduling meetings, maintaining records, organizing documentation, and assisting with communication between team members.
- Support quality assurance processes by ensuring compliance with standards and procedures, managing documentation related to quality control, and coordinating with other departments to facilitate efficient workflow.
Education
Bachelor Of Science - HRM
University of Mauritius
Reduit2013
Diploma - Business Administration
Swami Dayanand Institute of Management
Beau Plan08.2008
Skills
- Quality Control
- Data Entry
- Process evaluation and enhancement
- Management Staff Collaboration
- New hire on-boarding
- Diversity and Inclusion
- Training Program Development
- Inventory Assessments
- Training delivery
- Course design
- Regulatory Compliance
- Staff development plans
- Staff Leadership
- Workload Management
- Human Resource
- Training Manual Creation
- Customer Service
- Customer Inquiry and Response
Certification
- Kirkpatrick Four Level Evaluation Bronze level
- Customer Service Excellence
- Time Management
- Etiquette Telephonique,techniques de conversation & l'art de l'email professionnel
- Leadership Skills
- De Bono Six Thinking Hats
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Learning and Development Coordinator
Soft Skills Consultants (Mauritius) Ltd
10.2022 - Current
Trainee HR Executive
Recruitment Leaders Ltd
01.2022 - 08.2022
Customer Relationship Officer
Technet Engineering Ltd
01.2019 - 12.2021
Trainee in HR dept
Ministry of Industry,Commerce & Consumer Protection
12.2016 - 10.2019
Administrative Secretary
Apollo Bramwell Hospital
06.2009 - 12.2015
Secretary in Quality Dept
Apollo Bramwell Hospital
10.2008 - 06.2009
Bachelor Of Science - HRM
University of Mauritius
Diploma - Business Administration
Swami Dayanand Institute of Management
Similar Profiles
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD
Keano ThebaudKeano Thebaud
Intern at LTDIntern at LTD