Roopesh Sharma Annuth
La Lucie Roy Bel Air Riviere Seche
Summary
Dynamic and dedicated waiter with extensive experience at LUX Belle Mare, recognized for enhancing customer satisfaction through attentive service and strong multitasking abilities. Proven track record in upselling techniques and maintaining impeccable attention to detail, contributing to a seamless dining experience and fostering guest loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiter
LUX Belle Mare
03.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
MSC WORLD EUROPA
05.2023 - 01.2024
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Club Med
10.2022 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waiter
Club Med Serre Chevalier
05.2022 - 09.2022
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
C-care Wellkin
01.2021 - 04.2022
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Club Med Cruise
10.2019 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Attendant/Assistant Waiter/waiter
Royal Caribbean Cruise Line
11.2017 - 09.2018
- Conducted regular inventory checks, maintaining appropriate stock levels for efficient restaurant operations.
- Adhered to strict hygiene standards when preparing food items, maintaining optimal cleanliness throughout the establishment.
- Assisted with banquet and event setup, ensuring a seamless dining experience for large groups and special occasions.
Waiter
Maritime Crystal Beach Hotel
01.2016 - 10.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
SC Certificate -
SIG State Secondary School
Quartier Militaire, Mauritius11-2015
Certificate - Computer And Information Systems
RRJ Learning Center
Flacq, Mauritius06-2013
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Guest relations
- Table setting
- Safe food handling
- Upselling techniques
Certification
1. Certificate of Proficiency - STCW Basic Safety Training
2. Certificate of Proficiency- Crowd Management
3. Certificate of Proficiency- Security Awareness
4. Public Health Training
5. Certificate of excellence
Languages
French
Professional Working
English
Full Professional
Hindi
Limited Working
Spanish
Elementary
Italian
Limited Working
bhojpuri
Limited Working
creole
Native or Bilingual
Timeline
Waiter
LUX Belle Mare
03.2024 - Current
Waiter
MSC WORLD EUROPA
05.2023 - 01.2024
Waiter
Club Med
10.2022 - 01.2023
Waiter
Club Med Serre Chevalier
05.2022 - 09.2022
Waiter
C-care Wellkin
01.2021 - 04.2022
Waiter
Club Med Cruise
10.2019 - 03.2020
Restaurant Attendant/Assistant Waiter/waiter
Royal Caribbean Cruise Line
11.2017 - 09.2018
Waiter
Maritime Crystal Beach Hotel
01.2016 - 10.2017
1. Certificate of Proficiency - STCW Basic Safety Training
2. Certificate of Proficiency- Crowd Management
3. Certificate of Proficiency- Security Awareness
4. Public Health Training
5. Certificate of excellence
SC Certificate -
SIG State Secondary School
Certificate - Computer And Information Systems
RRJ Learning Center
Similar Profiles
JEREMY PAVILLONJEREMY PAVILLON
Human Resources Executive at LUX* Belle Mare MauritiusHuman Resources Executive at LUX* Belle Mare Mauritius
Niole Jean AlainNiole Jean Alain
Housekeeping Coordinator at LUX Belle MareHousekeeping Coordinator at LUX Belle Mare
Reshma JeetunReshma Jeetun
Room Attendant at Constance Belle Mare PlageRoom Attendant at Constance Belle Mare Plage