Rooopnarain Pooja Gaytree
Saint Pierre,PW
Summary
Focused Receptionist with 6 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
7
7
years of professional experience
Work History
Receptionist
jacey computer systems ltd
Port Louis
01.2022 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted visitors and provided them with assistance.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Sales Representative
jacey computer systems ltd
Port Louis
05.2017 - Current
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Created monthly commission statements for sales representatives based on their achieved targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Trained junior sales staff on techniques for improving customer service experience.
- Achieved cost-savings by developing functional solutions to problems.
- Answered calls per shift to assist with customer questions and concerns.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered and directed incoming calls using multi-line telephone system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained records of all deliveries made during the day.
- Handled undeliverable mail in accordance with established procedures.
- Updated daily delivery logs to record number of deliveries made.
Cashier
jacey computer systems ltd
Port Louis
05.2017 - Current
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer inquiries regarding store policies and procedures.
- Answered customer questions and provided store information.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Indoor Sales
Harel mallac Technologies
05.2023 - 06.2023
- Collaborated with vendors and suppliers to obtain best prices for parts used in manufacturing processes related to indoor sales engineering components.
- Answered store and merchandise questions and led customers to wanted items.
- Developed and implemented sales plans to increase market share of indoor sales engineering products.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed and grew vital customer accounts by astute contract review, production scheduling and customer engineering support.
- Created marketing materials such as brochures, pamphlets, flyers. to promote the company's offerings in this area.
Education
GED -
Royal Holloway College
Montagne BlancheSkills
- Positive and Professional
- Organization Skills
- Strategic Planning
- Multi-Line Telephone Skills
- Mail Handling
- Mail Distribution
- Client Account Management
- Sales Closing
- Business Development
- Client Service
- Sales Forecasting
- Sales Development
- Customer Service
- Staff Training
- Relationship Selling
Languages
English
First Language
French
Beginner
A1
Custom
- I would Love to work at your place l've know about company for a long time and Really admire it. Belive i can make a postive impact here
References
References available upon request.
Timeline
Indoor Sales
Harel mallac Technologies
05.2023 - 06.2023
Receptionist
jacey computer systems ltd
01.2022 - Current
Sales Representative
jacey computer systems ltd
05.2017 - Current
Cashier
jacey computer systems ltd
05.2017 - Current
GED -
Royal Holloway College
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