Rookshar Noordally-Soobratee
Upper Vale,
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Known for high productivity and efficiency in task completion. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Participate in process optimization, excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
ANALYST - CLIENT KYC (Associate Level 3)
Apex Group Centralisation Services Ltd
10.2023 - Current
- Acts as a backup for Team Leader by managing daily operations and performing quality checks.
- Onboarded one of the largest APAC clients for 300+ entities and acts as the primary contact or lead for Japan and India clients.
- Conducts periodic reviews, client onboarding, screening, and risk assessments across APAC jurisdictions, leveraging extensive knowledge of AML/CFT guidelines, KPI reporting, and training team members, and ensures high-quality deliverables under tight deadlines.
- Communicate with stakeholders and the Head of Compliance for high-risk clients or adverse findings during the screening process.
- Proactively identified and communicated process inefficiencies, ensuring streamlined workflows aligned with applicable laws and regulatory standards.
FILE REVIEWER
Ocorian Corporate Services Ltd
01.2023 - 09.2023
- Managed Cayman file review processes, including backlog tracking, KYC validation, compliance screenings, and periodic file reviews, while maintaining accuracy across iManage, Viewpoint, and Power BI systems, and adhering to ISO 9001 and 27001 standards.
- Conducted a detailed analysis of corporate structures, ownership, and KYC documentation; collaborated with clients and corporate administrators for updates; and provided actionable insights and regular reporting to senior management to ensure compliance with AML/CFT, and regulatory policies.
- Followed constant training on AML/CFT, tax evasion, anti-financial crimes, money laundering reporting policy and procedures, GDPR, and other internal training.
DATA GOVERNANCE ANALYST
Ocorian Corporate Services Ltd
10.2021 - 01.2023
- Conducted QA/QC on client files, managed compliance workflows, and ensured data integrity across systems (Viewpoint and iManage) by adhering to AML/CFT regulations, GDPR, and jurisdictional requirements, including risk assessments, PEP screenings, and enhanced due diligence for high-risk clients.
- Maintained trackers, compiled data gaps, verified investor details, and analyzed corporate structures, while liaising with colleagues to resolve compliance issues, and providing regular updates to senior management to meet regulatory and quality standards.
SENIOR DATA PROCESSOR
Ocorian Corporate Services Ltd
06.2021 - 10.2021
- Worked on a remediation project for investors' portfolios (individual and corporate) in the Guernsey jurisdiction, ensuring compliance with AML/CFT regulations, GDPR, and GFSC requirements, while conducting client due diligence, risk assessments, and enhanced due diligence for high-risk clients.
- Managed data integrity and compliance workflows on Viewpoint and iManage, analyzed corporate structures, verified investor details, and maintained adherence to ISO 9001 and 27001 standards, providing regular updates to senior management, and participating in continuous compliance training programs.
TASK FORCE AGENT (FIXED-TERM CONTRACT)
CIM Financial Services Ltd
10.2020 - 01.2021
- Processed CIM credit facilities and loan disbursements, including eligibility assessments, KYC validation, source of funds analysis, and hire-purchase registration, while ensuring compliance with financial policies and accurate data management using CRM (Tera Term) and Eform systems.
- Assisted customers with loan applications, account management, and card services; performed administrative tasks such as batch controls and reporting; and provided daily updates to senior team members to maintain operational efficiency.
CLAIMS SUPPORT
Linkham Services Ltd
10.2019 - 04.2020
- Assessed and processed medical claims for various companies in Mauritius, ensuring compliance with policy terms and conditions, making payment or repudiation decisions, and seeking approval for sensitive cases.
- Managed client interactions via telephone, letters, and in-person consultations, performed administrative tasks, and consistently met daily deadlines to maintain operational efficiency.
CLAIMS HANDLER
Allianz Partners
01.2017 - 09.2019
- Delivered exceptional customer service across multiple communication channels while assessing travel and medical claims in compliance with policy terms, KPIs, and SLAs, contributing to customer retention and satisfaction.
- Acted as a backup for multiple team functions, fostered a collaborative team culture, adhered to ISO standards and business continuity plans, and consistently met productivity and quality objectives to uphold operational efficiency.
BACK OFFICE COORDINATOR
AXA Customer Services Ltd
07.2015 - 01.2017
- Assess claims (travel and medical) within the respected time frame; accept or repudiate claims based on the T's and C's in accordance with policy terms and conditions, while ensuring exceptional customer service and adherence to Treating Customers Fairly (TCF) policy and SOPs.
- Acted as a Payment Authorizer, reviewing claims for compliance, verifying documentation, authorizing payments via the Oracle system, and liaising with team members and the finance department to resolve discrepancies, all while maintaining quality checks, meeting productivity targets, and ensuring adherence to ISO standards, and BCP.
Education
Bsc (Hons) Finance And Law - Finance
OPEN UNIVERSITY OF MAURITIUS
10-2026
Professional Graduate Diploma - Information Technology
BRITISH COMPUTER SOCIETY
08.2023
Skills
- Decisiveness
- Reporting
- Technical and Analytical
- Sanctions screening
- Regulatory compliance
- Verbal and written communication
- Due diligence
References
References available upon request.
Languages
- English, Bilingual Proficiency
- French, Working Proficiency
Accomplishments
- Consistently exceeded performance expectations by managing high workloads, supporting Team Leader responsibilities, and overseeing reporting, stakeholder communications, compliance, and quality assurance processes.
- Successfully led the onboarding of 300+ entities for a major APAC client and managed comprehensive services for 100+ Japan clients and India clients (NON-GIFT), ensuring seamless operations and client satisfaction.
Languages
English
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
ANALYST - CLIENT KYC (Associate Level 3)
Apex Group Centralisation Services Ltd
10.2023 - Current
FILE REVIEWER
Ocorian Corporate Services Ltd
01.2023 - 09.2023
DATA GOVERNANCE ANALYST
Ocorian Corporate Services Ltd
10.2021 - 01.2023
SENIOR DATA PROCESSOR
Ocorian Corporate Services Ltd
06.2021 - 10.2021
TASK FORCE AGENT (FIXED-TERM CONTRACT)
CIM Financial Services Ltd
10.2020 - 01.2021
CLAIMS SUPPORT
Linkham Services Ltd
10.2019 - 04.2020
CLAIMS HANDLER
Allianz Partners
01.2017 - 09.2019
BACK OFFICE COORDINATOR
AXA Customer Services Ltd
07.2015 - 01.2017
Bsc (Hons) Finance And Law - Finance
OPEN UNIVERSITY OF MAURITIUS
Professional Graduate Diploma - Information Technology
BRITISH COMPUTER SOCIETY