Rooksar Deedarun
Curepipe
Summary
Results-driven professional with a strong foundation in communication and interpersonal skills, decision-making capacity, and customer relationship building. Demonstrates expertise in staff mentoring, people management, and relationship management, ensuring efficient time management to achieve organisational goals. Committed to fostering productive relationships and driving team success while maintaining a focus on operational excellence.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Senior Operations Associate
Kane Solutions LPI
2024.12 - Current
- Assess and seggregate cases - Conduct final reviews of workflows - Provide assistance and guidance to team members when required - Ensuring targets deadlines and quality work is done - Liaise with clients in regards to queries and support - Coordinated with multiple departments, ensuring seamless collaboration.
Junior Operations Associate
Kane Solutions LPI
2021.10 - 2024.12
- Ensuring all works are done on a timely basis– Verify that all received information are updated accordingly – Providing attention Working in collaboration with Supervisors.
Business Support Officer
Strategic Insight Ltd
2018.01 - 2021.09
- Working with Finance Statement - working in collaboration with Analyst and sales team Administrative Task – Responsible for day – day supervisor of a group The BSO team – Identify Performances related to issues, develop plans For improvements – Communicate expectations to employees and provide Timely expectations – Ensuring that work is delivered on time accordingly
Data entry operator
KANTAR TNS
2015.01 - 2018.01
- Input of survey questionnaires.
Education
ACCA level 1 -
2019.01 - 2021.01
Higher School Certificate - undefined
2012.01 - 2014.01
School Certificate - undefined
2005.01 - 2011.01
Skills
- Communication – Communication and interpersonal skills
- Decision making capacity
- Customer relationship building
- Staff mentoring
- People Management
- Relationship Management
- Time management efficiency
Certification
- Certificate of Courses Completion in internet and computing core certificate IC3 programme – October 2008.
- Certificate of attendance (Level 1) in windows interface, Peripheral Devices, Word Processing and internet.
- Certificate of attendance – (Management Accounting – Acca level 1)
- Certificate of attendance – (Finance Accounting – Acca level 1)
Timeline
Senior Operations Associate
Kane Solutions LPI
2024.12 - Current
Junior Operations Associate
Kane Solutions LPI
2021.10 - 2024.12
ACCA level 1 -
2019.01 - 2021.01
Business Support Officer
Strategic Insight Ltd
2018.01 - 2021.09
Data entry operator
KANTAR TNS
2015.01 - 2018.01
Higher School Certificate - undefined
2012.01 - 2014.01
School Certificate - undefined
2005.01 - 2011.01