Rishi Krishna Bhowany
Port Louis,PL
Summary
Detail-oriented professional with experience in customer support and relationship management. Skilled in educating clients on products and effectively resolving issues to enhance service satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Relationship Officer
Ebene Gates
Ebene, Mauritius
02.2024 - Current
- Managed customer inquiries through phone and email communication channels.
- Developed strong relationships with clients to enhance service satisfaction.
- Assisted in resolving customer complaints with effective problem-solving techniques.
- Collaborated with team members to streamline customer support processes.
- Educated customers about product features and service offerings confidently.
Customer Service Representative
Accenture
Ebene, Mauritius
12.2023 - 11.2024
- Assisted customers with inquiries and provided accurate product information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Documented customer feedback for continuous improvement of service practices.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
Education
English Speaking Course - English
WebSun Academy
Vacoas12-2023
School Certificate - Science Education, Computer, Travel And Tourism
Mauritius College
Curepipe 10-2023
Skills
- Customer relationship management
- Customer support processes
- Problem resolution techniques
- Product knowledge
Languages
English
Intermediate (B1)
B1
French
Elementary (A2)
A2
Timeline
Customer Relationship Officer
Ebene Gates
02.2024 - Current
Customer Service Representative
Accenture
12.2023 - 11.2024
English Speaking Course - English
WebSun Academy
School Certificate - Science Education, Computer, Travel And Tourism
Mauritius College