Rimi Medha Rajee
Port Louis,Mauritius
Summary
Dynamic customer service agent with a proven track record at Concentrix, excelling in conflict resolution and data entry. Leveraged emotional intelligence to enhance customer trust and satisfaction, while effectively multitasking in a fast-paced environment. Recognized for improving data integrity and fostering interdepartmental communication at Abelec.
Overview
5
5
years of professional experience
Work History
Customer service agent
Concentrix
Ebene, Mauritius
10.2022 - Current
- Verified customer account details to prevent errors and ensure accurate transaction processing, contributing to improved data integrity and customer trust.
Office Assistant
Abelec
Beau bassin, Chebel
10.2020 - 08.2022
- I was controlling sales etc
- Facilitated communication between departments by distributing messages and organizing information.
- Prepared and edited documents, including reports and presentations, to ensure clarity and professionalism.
Education
Some College (No Degree) - Upper
Renganaden Seeneevassen Sss
Port Louis, Port louisSkills
- Active listening
- Conflict resolution
- Emotional intelligence
- Multitasking
- Customer empathy
- Data entry
- Product knowledge
- Positive attitude
- Stress management
Languages
- English, A1 - Elementary
- French, A1 - Elementary
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
Customer service agent
Concentrix
10.2022 - Current
Office Assistant
Abelec
10.2020 - 08.2022
Some College (No Degree) - Upper
Renganaden Seeneevassen Sss