Riley Jowohir

• Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
• Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Determined project schedules and maintained timeline with proactive adjustments to workflow.
• Supervised project schedules to meet key milestones at every phase.
• Increased process improvement initiatives and troubleshot problems for corrective action to boost functionality and work flow.
• Conducted technical and customer meetings to increase communication and strengthen internal and external relationships.
• Collaborated with cross-functional teams to draft project schedules and plans.
• Trained and mentored junior team members leveraging previous experiences for optimal project approach.
• Enhanced customer satisfaction ratings by ensuring that the functional & technical team resolve issues efficiently.
• Made changes to project scope and cost and effective change management processes to keep project up-to-date
• Defined project deliverables and monitored status of tasks.
• Prepare and conduct weekly status meetings & Project Steering Committees to report project progress
• Prepare and conduct monthly Customer Service Report meetings (CSR) to report on issue resolution progress and overall support status
• Issue invoices to existing customers & follow up on cash collection

Clients (Oracle):

• BrandActiv (Jul 2023 to Mar 2024) - AS IS Process Review, Recommendation & RFP
• Cargo Handling Corporation, Eramet COMILOG (Gabon), MPA, Kolos, GML - ERP Support
• Gamma Materials Ltd (Oct 2019 to Sep 2020) - ERP Implementation
• LUX* Island Resorts Ltd (Sep 2018 to Jun 2019) - ERP Implementation
• Airports of Mauritius Ltd (Mar 2017 to Sep 2017) - ERP Implementation
• Kolos Cement Ltd (Oct 2016 to Jan 2017) - ERP Implementation

Clients (ERPNext Implementation):

• JM Appanah Co. Ltd (Mar 2024 to Present)
• World Tropicals Ltd (Mar 2024 to Present)

Clients (NAVISION Support - 2020 to Present):

• Phoenix Beverages Ltd
• Compagnie Mauricienne de Textile Ltee
• Roman Catholic Education Authority
• Accenture Services Mauritius Ltd

• • Responsible for the implementation of the Oracle Financials modules as a functional consultant
• Gather and document requirements of users and compile Business Requirement Document
• Configure Test instance & perform internal tests
• Conduct Conference Room Pilot sessions (System demo)
• Compile Solution Requirement Document
• Prepare training manuals
• Train Superusers and end users
• Develop user test scripts for User Acceptance Testing (UAT).
• Configure PROD environment
• Data Migration (Opening Balance)
• Provide Post GO-LIVE support

Clients:

• Kolos Cement Ltd (Jul 2016 to Oct 2016)
• Sun Resorts Ltd (Feb 2015 to Jun 2016)
• Mauritius Ports Authority (Feb 2014 to Jul 2014)
• Kenya Commercial Bank (Feb 2013 to May 2013)
• Mauritius Revenue Authority (May 2012 to Jun 2012)
• Kenya Commercial Bank (Nov 2011 to Apr 2012)
• Innodis Ltd (Sep 2008 to Oct 2011)
• Alcatel France (Mar 2008 to Jun 2008)
• Mauritius Revenue Authority (Apr 2007 to Aug 2007)