Ridhee Bundhooa
Dispensary Road, Triolet
Summary
I am a dynamic and enthusiastic individual who is committed to achieving personal and professional goals. With excellent communication skills, I effectively engage with clients and colleagues alike. I am eager to learn and continuously seek opportunities to train and acquire new skills and credentials, making me adaptable and well-suited for various roles.
Overview
6
6
years of professional experience
Work History
Reservations Coordinator
Ocean's Creek Beach Hotel
Le Goulet, Balaclava
10.2023 - Current
- Answered questions regarding availability, rates, amenities, special offers and policies.
- Coordinated with other departments to ensure efficient service delivery.
- Generated reports detailing reservation history, occupancy levels and revenue numbers.
- Relayed information on availability, pricing and discounts to customers.
- Monitored changes in reservation status, modified existing reservations as needed.
- Performed daily audits on bookings to identify discrepancies or errors.
- Provided assistance and guidance to customers regarding availability of rooms and services.
- Implemented strategies for improving customer satisfaction ratings.
- Took reservations from patrons by phone or online.
- Handled incoming calls pertaining to new reservations, inquiries, cancellations.
Trainee
Mauritius Tourism Authority
Victoria House, St Louis Street, Port Louis
04.2023 - 06.2023
- Handling of correspondence (incoming/filing).
- Handling of queries and complaints.
- Assisting other departments as needed.
- Filing of License Committee briefs.
- Updating the Pleasure Craft License database on SharePoint.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided support to existing staff on various tasks and duties.
Front Desk Agent
The Mystik Lifestyle Boutique Hotel by Newmark
Coastal Road, Mont Choisy
11.2018 - 03.2023
- Greeted and welcomed guests to the hotel in a professional and friendly manner.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Performed daily checkouts for departing guests according to hotel guidelines.
- Provided information about local attractions, services, amenities, events, and other points of interest.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Conducted shift briefings for front desk personnel regarding outstanding guest requests or problems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Tourism And Hospitality Management
University of Technology, Mauritius
La Tour Koenig, Pointe-aux-Sables, Port Louis10-2024
Information Technology
Venyleos Compuspace Ltd, Training Centre
2nd Floor, Newport Building, Port Louis07-2018
Cosmopolitan College
Royal Road, Plaine Des Papayes02-2017
Skills
- Tourism knowledge
- Administrative skills
- Microsoft office
- Teamwork and collaboration
- Professional communication
- Driver's license
Languages
Kreol Morisien
First Language
French
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Italian
Beginner
A1
Timeline
Reservations Coordinator
Ocean's Creek Beach Hotel
10.2023 - Current
Trainee
Mauritius Tourism Authority
04.2023 - 06.2023
Front Desk Agent
The Mystik Lifestyle Boutique Hotel by Newmark
11.2018 - 03.2023
Bachelor of Science - Tourism And Hospitality Management
University of Technology, Mauritius
Information Technology
Venyleos Compuspace Ltd, Training Centre
Cosmopolitan College
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