Ridge Glenn Doorbeegassing
Pamplemousses,FL
Summary
Dynamic and results-driven sales professional with over 10 years of experience in driving revenue growth and building high-performing teams. Proven expertise in sales strategy, team coaching, and management. Recently expanded skill set to include front-end development with a focus on JavaScript, demonstrating a commitment to continuous learning and adaptability. Known for a hands-on approach to leadership and a drive for excellence in all areas of work.
Overview
11
11
years of professional experience
Work History
Junior Developer
Elixir Solution SA
Chêne-Bougeries
05.2024 - 07.2024
- Improved and designed new layouts to achieve usability and performance objectives.
- Brought mock-ups to life with HTML, CSS, TypeScript, JavaScript, and Vue.js.
- Designed tools and scripts to provide support to projects as per requirements.
- Implemented improvements to boost site performance.
Senior Sales Executive
RESIGLAS CO LTD
Pamplemousses
05.2023 - 04.2024
- Manage and develop a portfolio of hardware store around the island.
- Identify business opportunities, evaluate their position in the industry; research and analyze sales options.
- Sell products by establishing contact and developing relationships with prospects recommending solutions.
- Identify product improvements or new products by remaining up to date on industry trends, market activities and competitors.
- Create and deliver presentations tailored to the prospect’s needs.
- Secured payments by following up with customers which disregarded promise to pay.
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
- Advised customers of necessary actions and strategies for debt repayment.
KEY ACCOUNT MANAGER
DOMEAU MAURITIUS
Mapou
02.2022 - 01.2023
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Identified new business opportunities and leads for key clients.
- Utilized sales data and client feedback to improve organizational strategies.
- Negotiated contract terms with clients and established important deadlines.
- Field customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
Operations Manager
LE DOUYEE LTD
Pointe Aux Sables
10.2020 - 09.2021
- Recruit, hire and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Partner with vendors and suppliers to effectively manage and budget.
- Review shift reports to understand current numbers and trends.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Collaborated with team leaders on quality audits.
- Resolved challenges associated with company websites, vendors and telecoms.
Sales Executive
PRICE GURU LTD
Grand Baie
12.2015 - 09.2018
- Implement credit system and oversee the credit sales team.
- Oversee the purchase cycle from payment to delivery.
- Train junior staff members in proven sales strategies and techniques.
- Record prospect communication in CRM software.
- Help customers locate products in-store.
- Liaise with customers in person, online, and by phone.
- Navigate objections to skillfully close sales.
- Address customer inquiries and concerns using extensive product knowledge.
- Interact with customers to personalize shopping experience and build positive rapport.
- Resolve customer issues quickly to recapture customer loyalty and prevent lost sales.
- Handle customer complaints following company procedure.
Customer Service Assistant
MAURITIUS UNION ASSURANCE LTD
Port Louis
04.2013 - 02.2015
- Provide customer support for motor claim, medical claim, and travel insurance departments.
- Handle incoming calls from policyholders, brokers, garage, third-party insurers, and respond to their inquiries.
- Emit quotation for motors, non-motors, medical, and travel insurance.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Help customers to renew their insurance policies.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Sold or recommended products or services to suit client needs.
Education
Information Technology
RAMSOONDAR PRAYAG STATE SECONDARY SCHOOL
Riviere Du Rempart01-2011
Skills
- Interface design and implementation
- Programming
- Certified Application Developer
- Customer-Oriented
- Javascript/VueJs/jQuery/GIT/HTML/CSS
- Mentoring and coaching
- Critical and creative thinking
- Prospect targeting
- Effective negotiator
- Proficient team management skills
- Customer satisfaction
- Sourcing
- Sales pipeline management
Languages
creole
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Junior Developer
Elixir Solution SA
05.2024 - 07.2024
Senior Sales Executive
RESIGLAS CO LTD
05.2023 - 04.2024
KEY ACCOUNT MANAGER
DOMEAU MAURITIUS
02.2022 - 01.2023
Operations Manager
LE DOUYEE LTD
10.2020 - 09.2021
Sales Executive
PRICE GURU LTD
12.2015 - 09.2018
Customer Service Assistant
MAURITIUS UNION ASSURANCE LTD
04.2013 - 02.2015
Information Technology
RAMSOONDAR PRAYAG STATE SECONDARY SCHOOL
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