Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

RICARDO BOITTIEUX

Floreal,Curepipe

Summary

Accomplished Senior Manager with extensive experience in the insurance industry, currently serving as the Head of Motor and Individual Risk. Proven track record of driving strategic growth, optimizing risk management processes, and enhancing operational efficiency. Strong leadership skills with expertise in managing cross-functional teams, ensuring compliance, and developing innovative solutions to meet business objectives. Adept at navigating complex market environments, building client relationships, and leading product development initiatives.

Seeking to leverage my skills and experience to contribute to the continued success of an organization in a senior executive or leadership role.

Overview

21
21
years of professional experience

Work History

Head of Motor and Individual Risk

Sanlam GI
09.2020 - Current
  • Underwriting Motor & Individual Risk
  • Setting up a team for the customer service hall
  • Provide training to staffs on Customer service
  • Building up confidence and technical skills of staffs
  • Distributing and follow up of daily task for all underwriters
  • Analyzing monthly figures for different segments of the Portfolio and implement corrective actions where loss ratios are high
  • Exploiting the Informatic system to provide support to the team
  • Follow up and reviewing the Motor Pricing
  • Setting up the back office for sending policies to clients in a timely manner
  • Setting up a framework for compliance with the FSC for AML/CFT
  • Building a profitable Client Database
  • Providing support to Agents and Accredited Agents
  • (Price reviewing/KYC verifications/Premium payment)
  • Follow up with FSC for applications of new agents
  • Follow up of the Branches
  • Visiting Brokers on the market and convincing them to carry out business with the company

Claims Department

Sanlam GI
09.2020 - Current
  • Setting up a customer centric approach in the claims department
  • Setting up a work flow for the claims where tracking is done at each and every step to ensure KPI's are met
  • Setting of Best-Case Reserves concept - to ensure that the claims are provisioned correctly
  • Setting up a process for the incoming and processing of documents (Hard copy and by mail)
  • Developing the Information system for tracking and reporting purposes
  • Analyzing claims trend
  • Implementing the Kata Process in the Claims Department
  • Provide training to staffs - Customer Service/Best Case Reserve/Kata Process
  • Approving of Payments
  • Analyzing and provide guidance for Ex-Gratia claims
  • Analyzing and Provisioning of Bodily Injury claims
  • Reviewing of Claim Files on a quarterly basis
  • Setting up an excellent communication channel with Third Party insurance on the market
  • Follow up with Meetings every month with all insurance companies on the market for recoveries

Claims Specialist

MUA
06.2007 - 09.2020
  • I moved to the head office in the claims department
  • Moved up the ladder from claims handler to technical claims and finally claims specialist involved in all class of business - motor, non-motor and health
  • Handling files
  • Quality control position where review of files was done to verify all aspects of the claim have been followed and a reporting on any anomalies
  • Back-office team and payment cluster under my responsibility
  • I was responsible for all the enhancement on the IS System (in order to gain time and efficiency for all the clusters in the claims including recovery)
  • Last year, a work flow was designed for the motor department to have an overview of the cycle time of a claim
  • Setting up and managing a contract pool of 58 vehicles
  • (Related to cost saving on Loss of Use)
  • Working closely with the underwriting department for KYC, costing for different types of covers
  • Setting up the concept of Best-Case reserve for reserving
  • Setting up a document management system
  • The handler today does not need the physical file to work with
  • All information and documents available on the system
  • This helps the handler or anyone to have rapidly access information and deliver to the client
  • Approval of Payments
  • Worked closely with the Audit Department to solved audit issues
  • Worked in close collaboration with the Legal and Compliance Department
  • Setting of Targets for Motor, Non-Motor and Health based on past figures
  • Analyzing trends and coming up with recommendation for the claims department on how to improve the figures
  • Finally, in 2017 I was requested to assist our colleagues in Africa, mainly in Kenya and Tanzania for the setting up of procedures for claims, underwriting and Re-insurance to meet our standard in Mauritius
  • I spent two weeks in Kenya and Tanzania

Underwriter, Claims Officer, Cashier

MUA
Flacq
06.2004 - 06.2007
  • I joined the MUA team in 2004, in the flacq branch office
  • I learned the basic skills for an underwriter, claims office and cashier

Education

Bachelor - Business Management & Leadership - BBML

Charles Telfair Institute
Moka
04.2024

Diploma - Business Management

Charles Telfair Institute
Moka
06.2016

Skills

  • Communication Skills
  • Work Ethics
  • Technical competencies
  • Flexibility
  • Determination
  • Persistence
  • Coordinating capacity
  • Organizational skills
  • Analytical skills
  • Negotiation skills
  • Team player
  • Evaluation skills
  • Crisis management
  • Project management
  • Decision-making skills
  • Change management
  • Organization and time management
  • Interpersonal communication
  • Training & Development
  • Customer service
  • Analytical thinking
  • Verbal communication

Leadership Experience

  • Active member of many committees in the organization.
  • Responsible for the Labrasserie distribution for the last 3 years.
  • Elected the President of the Employee Welfare Committee in 2018.

Communication Skills

  • Delivered training to most of the clusters in the claims department including Branches on our products.
  • Presentations to Management mainly on incurred progression, premiums, IBNR.
  • Presentation for our Yearly budgeting exercise to the Head of GI.
  • Presentation of monthly figures to Managing Director.
  • Training of Staff.
  • Presenting progress report to the group on a monthly basis.

Timeline

Head of Motor and Individual Risk

Sanlam GI
09.2020 - Current

Claims Department

Sanlam GI
09.2020 - Current

Claims Specialist

MUA
06.2007 - 09.2020

Underwriter, Claims Officer, Cashier

MUA
06.2004 - 06.2007

Bachelor - Business Management & Leadership - BBML

Charles Telfair Institute

Diploma - Business Management

Charles Telfair Institute
RICARDO BOITTIEUX