REBECCA KELLY Marie

Job Responsibilities:

• Respond to customer inquiries regarding merchandise.
• Provide support to customers in making purchase decisions.
• Retrieve merchandise from the stockroom as needed.
• Perform inventory management tasks.

Job Responsibilities:

• Assist guests with check-in and check-out processes, ensuring a seamless experience.
• Provide guests with accurate information in a courteous and professional manner, adhering to standard procedures.
• Escort guests to their rooms when possible, introducing them to the hotel's facilities, services, and activities.
• Handle incoming calls promptly and efficiently.
• Process payments via POS machines or cash transactions.

Job Responsibilities:

• Handle incoming telephone calls, primarily related to complaints and orders.
• Promote and sell healthcare products, household equipment, garments, and fitness equipment.
• Conduct demonstrations for various equipment.
• Manage stock control and provide regular updates to the relevant department.
• Perform additional tasks as assigned.

Job Responsibilities:

1. Guest Assistance at Airport Terminal

• Provide comprehensive assistance to guests during arrival and departure within the airport terminal.
• Perform seamless task handovers between shifts to ensure continuity of service.
• Confirm arrival and departure flight schedules daily with Air Mauritius (handled by the first shift).
• Coordinate with the arrival list to manage daily requirements for amenities.
• Prepare and display welcome kits, amenities, and welcome boards at counters or provide them to drivers following procedures.
• Greet passengers at the arrival hall with a welcome board and assist them with transfer and accommodation details by verifying vouchers against the arrival list.
• Provide polite and professional information to guests and, when possible, escort them to their vehicles while introducing the driver.
  Handle unexpected guests, last-minute changes, and situations such as flight delays, luggage issues, and overbookings per standard procedures.
• Confirm departure flight schedules, communicate changes to the planning and customer care teams, and check flight counters before guest arrivals.
• Assist guests during departure formalities, ensuring smooth check-in processes and coordination with drivers for efficient drop-offs.

2. Stock Control

• Manage inventory of amenities and baby seats, providing regular updates to the planning and customer care teams.

3. Reporting

• Submit daily reports to the planning and customer care department after each flight.
• Complete and send a weekly stock control sheet to the office, following established procedures.

4. Quality & Standards

• Maintain a tidy and professional counter environment.
• Ensure all equipment is safely stored and handled with care.
• Project a professional image of the company through personal grooming, professional attitude, and positive interaction with colleagues and external partners.

5. Group Handling

• Support group coordinators with vehicle setup at the parking area.
• Deliver guest welcomes aligned with group coordinator specifications.

6. VIP, Educational Tours, and Concierge Services

• Provide VIP treatment and personalized attention to high-priority clients, ensuring their needs are met with exceptional service.
  

Job Responsibilities:

• Respond to customer inquiries regarding merchandise in a helpful and professional manner.
• Assist customers in making informed purchase decisions.
• Retrieve merchandise from the stockroom as needed.
• Conduct inventory checks and ensure stock accuracy.

Job Responsibilities:

• Execute remote commercial strategies in compliance with applicable customer service procedures.
• Efficiently manage information and tools to maintain effective operational control.
• Stay current with product and service offerings to provide accurate and informed support.
• Report on commercial activities and outcomes to the company as required.
• Manage customer relationships remotely, both in real-time and asynchronously.
• Welcome customers over the phone, identify their needs, and deliver services in line with call reception standards.
• Initiate outbound calls, introduce yourself, and represent the company professionally.
• Conduct telephonic commercial discussions in accordance with established service protocols.
• Provide personalized service tailored to individual customer requirements.
• Organize, regulate, and manage activities effectively in response to call volumes while working collaboratively within a team.
• Resolve conflict situations professionally to ensure customer satisfaction.
• Process customer records and information accurately using digital tools.
• Create and deliver personalized messages to customers, whether written or verbal.
• Handle written communications efficiently and professionally.
• Address and resolve customer complaints promptly, ensuring a balance between speed and service quality.

Job Responsibilities:

• Respond to telephone inquiries related to medical insurance and provide accurate information.
• Address claim-related queries and ensure timely follow-up for resolution.
• Send login credentials to members via email as required.
• Manage and respond to email inquiries professionally and efficiently.
• Assist walk-in clients by addressing their concerns and providing necessary support.
• Record all queries and calls in the system for tracking and documentation purposes.
• Perform receptionist duties, including managing the front desk and assisting visitors.
• Provide support to providers through telephone communication, ensuring their needs are addressed promptly.

1.VAS Project - Value Added Services Project

• Coordination between the service provider and the client:
  Ensure the collection of communication materials required for ongoing trade shows, making sure they comply with client specifications.
• Management of the Proofs (Bon à Tirer - BAT):
  Retrieve the client's proofs from the service provider and organize their validation by the client before printing or production.
• Communication tools tracking:
  Track the progress of the client’s communication tools with the service provider, ensuring any necessary modifications are made within the established deadlines.
• Client follow-up and support:
  Follow up with clients via email and provide necessary assistance in preparing and validating their reserved communication materials for trade shows.
• Updating reports:
  Regularly update project reports to ensure accurate and transparent tracking of ongoing activities.
• Post-event debrief:
  Organize and conduct a debrief with clients after each trade show to evaluate performance and identify areas for improvement for future events.

2. Customer Service

Job Responsibilities:

• Respond to customer inquiries through various channels (phone, email, in-person) in a prompt and professional manner.
• Resolve customer complaints and concerns efficiently, ensuring satisfaction.
• Provide information about products, services, and policies to customers.
• Assist customers with their purchases, returns, or exchanges, ensuring a positive experience.
• Maintain accurate customer records and log interactions in the system.
• Handle customer feedback and ensure it is communicated appropriately to the relevant departments.
• Process orders, payments, and returns in accordance with company procedures.
• Offer product recommendations based on customer needs and preferences.
• Ensure timely follow-up with customers to ensure all issues are resolved.
• Collaborate with other teams to ensure consistent and high-quality service delivery.
• Stay updated on product knowledge and company services to assist customers effectively.
• Perform administrative duties related to customer service, including filing, data entry, and report generation.