Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Additional Information
Timeline
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Ravia Romjhon

Ravia Romjhon

Port Louis

Summary

A highly motivated, confident individual with exceptional multitasking and organizational skills. Able to promote confidentiality, applicability, diversity, and professionalism when dealing with customers. With more than 5 years of experience in the Travel and Customer Service industries, my goal is to become associated with a company where I can utilize my skills and enhance my learning curve within the organization. A valued employee with vast knowledge of guest amenities to remain calm when handling issues. Dedicated to building rapport with customers through active listening and effective communication skills. Looking forward to working for an organization where I can make a difference be a part of the success of the company and also grow professionally. Would you like to know more? Let's get in touch

Overview

9
9
years of professional experience

Work History

Reservation Manager

Minissy Hotel
04.2024 - Current
  • Oversee the reservation process, ensuring accurate and timely bookings for clients
  • Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for guests or clients
  • Work with different stakeholders, travel agencies, and tour operators for business expansion
  • Utilize reservation systems and software to manage bookings, track availability, and generate reports
  • Work closely with other departments (e.g., sales, marketing, and front desk) to ensure seamless operations and communication regarding reservations
  • Implement and enforce reservation policies and procedures to maximize efficiency and minimize errors
  • Analyze booking trends and customer feedback to improve services and optimize pricing strategies
  • Train and supervise reservation staff to ensure they are knowledgeable about systems and customer service standards
  • Manage daily operations to ensure that services are delivered efficiently and effectively
  • Supervise and coordinate the activities of staff, including hiring, training, and performance evaluations
  • Assist in budget preparation and monitor expenses to ensure operations remain within financial targets
  • Ensure that services meet quality standards and comply with company policies and regulations
  • Address operational challenges and customer complaints promptly and effectively
  • Identify areas for improvement in operational processes and implement changes to enhance efficiency and customer satisfaction
  • Prepare reports on operational performance, reservations, and customer feedback for management review
  • Work with marketing and sales teams to promote services and increase bookings
  • If applicable, coordinate logistics for events, including scheduling, staffing, and resource allocation
  • Ensure compliance with industry regulations and standards

Reservation Agent

City Centre Rotana
03.2023 - 11.2023
  • Process and confirm guest room reservations made by clients on the phone, by letter, or by fax
  • Input all reservations into the computer, record all pertinent information and attend to inquiries, complaints, and requests regarding reservations
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc
  • Show complete product knowledge, understand rate structure, and apply rate management
  • Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
  • Promote and maintain good public relations and endeavors to maximize business
  • Maintain an accurate room status at all times
  • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails
  • Up-sell and cross-sell whenever an opportunity is identified
  • Running Booking.com reports to verify all monthly bookings, commission checks, and error debugging
  • Generating weekly marketing reports in Microsoft Excel to get an overview of the number of bookings obtained from social media websites like Facebook, Instagram, Whats app Business, and X

Senior Travel Consultant

SNZ Travels and Tours
09.2020 - 11.2022
  • Make reservations and confirm hotel and flight bookings both locally and internationally
  • Check the hotel rooms and ensure that work is coordinated well between departments to ensure efficiency and guest satisfaction
  • Plan and execute regular customer maintenance on both team and individual levels, serving as the 'go-to' person for clients
  • Problem Solving: Determine best methods to resolve problems ensuring customer satisfaction and adherence to company policies
  • Achieving objectives and target sales (Circa Rs100K monthly)

Remote Part-time Customer Service Officer

GuestReady Group
09.2021 - 09.2021
  • Take full responsibility to keep providing amazing customer service, with excellent attention to detail and personalized service.
  • Supporting and assisting the team with any other day-to-day tasks as and when needed
  • Helping to devise and implement new processes to ensure we can provide an amazing guest experience, at an ever-growing scale
  • Take part in weekly host-country meetings, global meetings, and other brainstorming sessions.
  • Remote working experience

Administrative Assistant

U cover Ltd
05.2017 - 01.2019
  • Bookkeeping entries on Excel and using Quick Book Software
  • Verification files and letters

Travel consultant

Maya Travel & Tours Ltd
06.2015 - 02.2017
  • Assist clients in booking arrangements for business and holiday purposes
  • Supplying travelers with pertinent information and useful travel/holiday materials

Education

School Cambridge Certificate -

Madad College

Diploma -International Air Transport Association (IATA) - Foundation -

Kadosh Training Institute

Diploma - IATA Travel Business Management -

Kadosh Training Institute

Skills

  • Data Entry
  • Calm Under Pressure
  • Time Management
  • Expedia
  • Phone Inquiries
  • Clear Communication skills
  • Complaint handling
  • Hotel Runner Software
  • Slack
  • Payment Processing
  • Bilingual
  • Zendesk
  • Customer Service
  • Critical Thinking
  • Opera Software
  • Bookingcom
  • Live Chat
  • Team Collaboration
  • Upselling strategies

Accomplishments

  • FTM Representative - International & French market, Paris, 09/01/20, 09/30/22


Traveled to France on behalf of the ITPA (Inbound Tourism Promoters
Association) to represent Mauritius at the IFTM Exposition for travel professionals.

The goal of the exposition was to build professional relationships and interact with individuals from different cultures to promote our products. It was 3 days of:-
Meeting select visitors, increasing sales and creating new business, boosting the brand image, reviewing market trends and changes, and scheduling meetings with decision-makers.


  • IFH Certificate, 09/26/23, GOLD, 97%, Doha
  • IFH Certificate, 09/07/23, SILVER, 91%, Doha

Languages

Creole
Native language
English
Proficient
C2
French
Advanced
C1
Hindi
Intermediate
B1

Additional Information

Available upon request

Timeline

Reservation Manager

Minissy Hotel
04.2024 - Current

Reservation Agent

City Centre Rotana
03.2023 - 11.2023

Remote Part-time Customer Service Officer

GuestReady Group
09.2021 - 09.2021

Senior Travel Consultant

SNZ Travels and Tours
09.2020 - 11.2022

Administrative Assistant

U cover Ltd
05.2017 - 01.2019

Travel consultant

Maya Travel & Tours Ltd
06.2015 - 02.2017

Diploma - IATA Travel Business Management -

Kadosh Training Institute

School Cambridge Certificate -

Madad College

Diploma -International Air Transport Association (IATA) - Foundation -

Kadosh Training Institute

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Ravia Romjhon