Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raveena JAbul

Nouvelle France

Summary

Motivated and customer-focused professional with over 4 years of experience in banking and retail. Currently excelling as a Customer Service Representative at SBM. Demonstrated expertise in client service, attention to detail, operational accuracy, and compliance requirements. Proven track record of prioritizing accuracy, regulatory adherence, and fostering meaningful client relationships. Seeking a new challenge to expand skills beyond front-line service into areas like compliance, risk management, and other departments. Eager to continue learning and growing in the financial industry, with plans to pursue ACCA certification in November 2025. Passionate about contributing meaningfully, evolving with the company, and collaborating with like-minded professionals who value ethics and professional development.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Officer/Teller

State Bank of Mauritius (SBM)
05.2021 - Current
  • Process customer transactions, account queries, and banking services with accuracy and efficiency.
  • Balanced cash drawers daily and identified irregular activity to mitigate financial risks.
  • Promoted banking products and services to meet client needs and enhance loyalty.
  • Resolved customer concerns with empathy and professionalism, maintaining a high satisfaction rate.
  • Educated customers on bank policies, fees, and account details.
  • Led the onboarding and training of new tellers, providing comprehensive instruction on banking procedures, cash handling, and customer service protocols.

Marketing Clerk

La chartreuse Tea ltd/Savemart Supermarket
03.2020 - 01.2021
  • Conducted stock control and trend analysis to optimize inventory.
  • Delivered excellent customer service and contributed to sales improvement strategies.
  • Maintained high customer satisfaction through effective service delivery.
  • Analyzed sales trends and ensured proper stock control by creating excel reports – weekly, monthly and yearly.
  • Co-ordinated and followed-up sales and local supermarket outsource team for outbound deliveries ensuring respective to deadline.
  • Responsible to process receipt input after deliveries to output invoice.

Trainee Manager

Dream price supermarket
06.2019 - 01.2020
  • Supervised sales operations and supported daily team activities to ensure smooth store functionality.
  • Managed inventory rotation, expiry checks, and stock replenishment.
  • Handled order placement and coordinated incoming deliveries from suppliers.
  • Negotiated promotional pricing with wholesalers, especially for near-expiry products to reduce waste and improve sales.
  • Managed till operations, including cash handling and end-of-day reconciliation.
  • Oversaw warehouse organization—arranged stock, monitored availability, and ensured accurate expiry tracking.
  • Maintained and processed confidential customer data in line with company policies.
  • Completed end-of-day paperwork and reporting, gaining practical experience in operational documentation.

Education

ACCA - Level 1 – Starting July 2025

Association of Chartered Certified Accountants
12-2025

BSc (Hons) - Management

University of Mauritius
01.2018

School Certificate (SC) / Higher School Certificate(HSC) - undefined

Hindi Girls’ College
01.2014

Skills

  • Critical thinking
  • Strong verbal and written communication
  • Excellent team collaboration and leadership
  • Calm under pressure and adaptable to fast-paced environments
  • Customer-oriented with strong problem-solving skills
  • Proficient in Microsoft Office Suite and Windows-based systems
  • Adept to MS Excel – Capturing and recording important data
  • Report analysis – Charts building and graph for visual summary
  • IC3 Internet & Core Computing Certified
  • Data entry

Languages

English
Advanced (C1)
French
Intermediate (B1)
Hindi
Elementary (A2)

Timeline

Customer Service Representative Officer/Teller

State Bank of Mauritius (SBM)
05.2021 - Current

Marketing Clerk

La chartreuse Tea ltd/Savemart Supermarket
03.2020 - 01.2021

Trainee Manager

Dream price supermarket
06.2019 - 01.2020

BSc (Hons) - Management

University of Mauritius

School Certificate (SC) / Higher School Certificate(HSC) - undefined

Hindi Girls’ College

ACCA - Level 1 – Starting July 2025

Association of Chartered Certified Accountants
Raveena JAbul