Motivated and customer-focused professional with over 4 years of experience in banking and retail. Currently excelling as a Customer Service Representative at SBM. Demonstrated expertise in client service, attention to detail, operational accuracy, and compliance requirements. Proven track record of prioritizing accuracy, regulatory adherence, and fostering meaningful client relationships. Seeking a new challenge to expand skills beyond front-line service into areas like compliance, risk management, and other departments. Eager to continue learning and growing in the financial industry, with plans to pursue ACCA certification in November 2025. Passionate about contributing meaningfully, evolving with the company, and collaborating with like-minded professionals who value ethics and professional development.