RAPHAEL SEVERE
St Julien Village
Summary
Currently employed as an Operations Officer at Logidis Ltd an IBL group company for 7 years, my role encompasses a broad range of responsibilities from the coordination of client requests for transport to overseeing the final invoicing and payment follow-ups. My efforts are consistently aimed at improving service levels, and building and sustaining customer relationships.
I am a versatile person with a pleasant personality. In pursuit of continual personal and professional development, I am also furthering my education through a Bachelor in Marketing Management at the Open University of Mauritius (FINAL YEAR ENDING JUNE 2024). This endeavor reflects my commitment to expand my knowledge and skills to better serve my employer and adapt to the evolving demands of the business landscape. I am eager to bring my skills and knowledge to a new challenge.
Work history
Operations Officer
Logidis Ltd (Member of IBL Group)
Riche Terre
2017.03 - Current
- Coordinate clients' requests with vehicle contractors
- Plan itineraries e.g
- Excursions, hotel/ airport transfers with clients
- Ensure that drivers are briefed accordingly
- Monitor the standards and procedures set by the organization
- Manage relationship with all customers
- Ensure invoicing is done on time
- Assist the department in preparing service agreements.
Travel Agent
Air Austral
Port Louis
2017.02 - 2017.03
- Assisting a Travel Agent in performing the following duties: To establish a good working relationship with in-house customers and travel agents
- To provide customer service in line with existing reservations, ticketing, operational and financial standards and procedures
- To visit customers and travel agents and submit market intelligence reports.
Travel Agent
Ground2Air
Plaine Magnien
2016.12 - 2017.01
- To provide customer service in line with existing reservations, ticketing, operational and financial standards and procedures.
Factory Worker
Alteo Energy Ltd
2016.02 - 2016.04
- Maintenance of thermal power station
Trainee Night Auditor
Constance Hotels and Resorts
Belle Mare
2015.06 - 2015.07
- Internal auditing for the company on a daily basis
- Checking daily entries of incoming and outgoing of clients
- Cash flow at the reception (local and foreign currency)
- Checks on daily transaction at different point of sales
- Closing of date of transaction from business to resume the following day
- Report all errors through an excel format to my supervisor.
Call Centre Agent
Euro Crm
2009.11 - 2009.12
- Process customer requests
- Ensure the achievement of the objectives in force on the activity to which he is assigned
- Use the tools and materials made available to provide quality service.
Education
BSc Hons Marketing Management -
2021.01 - 2024.04
Diploma - undefined
2016.09 - 2017.05
Higher School Certificate - undefined
2010.01 - 2011.05
School Certificate - undefined
2005.01 - 2009.05
Aviation Security Awareness - undefined
2016.11 -
Skills
- Logistics coordination
- Administrative support
- People skills
- Creative thinking
- Meal preparation
- Fishing party organisation
- Patience and understanding
- Marketing concepts
- Sales strategy
- Logical reasoning
Personal Information
- Mobile: +23057592802 / +2304187730
Affiliations
- FISHING
Timeline
Open University of Mauritius - BSc Hons Marketing Management,
2021.01 - 2024.04
Operations Officer - Logidis Ltd (Member of IBL Group)
2017.03 - Current
Travel Agent - Air Austral
2017.02 - 2017.03
Travel Agent - Ground2Air
2016.12 - 2017.01
- Aviation Security Awareness,
2016.11 -
G2acamas, Quatre Bornes - Diploma,
2016.09 - 2017.05
Factory Worker - Alteo Energy Ltd
2016.02 - 2016.04
Trainee Night Auditor - Constance Hotels and Resorts
2015.06 - 2015.07
MGSS Flacq - Higher School Certificate,
2010.01 - 2011.05
Call Centre Agent - Euro Crm
2009.11 - 2009.12
MGSS Flacq - School Certificate,
2005.01 - 2009.05