Overview
Work History
Education
Skills
Language
Timeline
Generic
RAMELLY GANGADOO

RAMELLY GANGADOO

Mare Tabac

Overview

2
2
years of professional experience

Work History

Travel Consultant

Concentix
10.2024 - 04.2025

  • I worked as travel consultant for E-travelli group with Flight Network, Kayak ,Skyscanner , Go to gate and other .
  • I have also worked for booking.com who was a partner of the E-travelli group.
  • My role job was a first- liner where I was handling incoming calls to help customers with their booking reservations.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Collected, handled and documented payments for travel services and associated feels.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Followed up with customers to increase customer service with travel plans.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Cook

Restaurant Vin Populi
01.2024 - 07.2024


  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Collaborated with management team to develop new menu items.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Kitchen Hand

Restaurant Amuni
12.2023 - 07.2024
  • Préparation des ingrédients, aide au nettoyage et à l'entretien de la cuisine pour soutenir l'équipe pendant les services
  • Assurer la sécurité alimentaire
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Learned other teammates' work tasks to train as backup.

Kitchen Hand

Bar SweetWater Rooftop
08.2023 - 01.2024
  • Soutient de l'équipe lors des services rapides
  • Gérer la section des entrées et des desserts
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Plated and presented food following chef requirements.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
  • Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Lifted and carried heavy materials.
  • Assisted in setting up and breaking down kitchen stations.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • I was operating the ladder section at Sweetwater avenue which was a salad section and dessert section ( cold section) . With 2 hot items on the side which was rice and dumplings.
  • When we were in full service i was handling oyster section and help other chefs on their section and when there was absent chef i was handling fryer section and the same time ladder section.

Trainee Waitress

Shanti Maurice Resort and Spa
11.2022 - 02.2023


  • Maintained knowledge of daily specials and menu offerings to assist guests in making informed decisions.
  • Ensured guest satisfaction with allergy accommodations by communicating dietary restrictions clearly to kitchen staff.
  • Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
  • Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for guests.
  • Handled guest complaints gracefully, resolving issues quickly to maintain a pleasant dining experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Order taking via phone as I was a room service waitress.
  • Deliver orders in customer room with a dining set-up.
  • Stock check and records updating every morning.

Education

Training For Travel Consultant - Aviation

Concentrix
Ebene

Haccp Training - Food And Safety Certificate

Vin Populi
Frementle WA

Haccp Training - Food And Safety Measures

Food And Hygiene Australia
Sweetwater Rooftop Bar

Hospitality Management - Commercial Cookery

Lead College
Cannington WA

IELTS - English Language

British Council Mauritius
Rose Hill
04.2023

(IGCSE) -

Hindu Girls College
11.2022

Skills

  • HACCP training done
  • Creative and innovative
  • Fast-learner
  • Proficient in Microsoft,Word,excel, social media and more
  • Adapt and act in difficult situations
  • Keen to learn
  • Flexible to work on shifts
  • Strong communication skills
  • Itineraries
  • Documentation preparation
  • Mentoring and training
  • Multilingual proficiency
  • Active listening
  • Exceptional customer service

Language

English
Upper intermediate (B2)
Mauritian Creol
Bilingual or Proficient (C2)
Français
Upper intermediate (B2)
Hindi
Elementary (A2)
Tamil
Elementary (A2)
Reunion island creol
Intermediate (B1)

Timeline

Travel Consultant

Concentix
10.2024 - 04.2025

Cook

Restaurant Vin Populi
01.2024 - 07.2024

Kitchen Hand

Restaurant Amuni
12.2023 - 07.2024

Kitchen Hand

Bar SweetWater Rooftop
08.2023 - 01.2024

Trainee Waitress

Shanti Maurice Resort and Spa
11.2022 - 02.2023

Training For Travel Consultant - Aviation

Concentrix

Haccp Training - Food And Safety Certificate

Vin Populi

Haccp Training - Food And Safety Measures

Food And Hygiene Australia

Hospitality Management - Commercial Cookery

Lead College

IELTS - English Language

British Council Mauritius

(IGCSE) -

Hindu Girls College

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RAMELLY GANGADOO