I will be polite and professional successful in applying strong communication and problem resolution skills to each customer issue. I have a solid history of surpassing productivity and quality targets in high-volume settings. I am skillful in building long-lasting, loyal customer relationships.
I am an astute Call Center professional offering polished communication skills. I will bring excellent organizational skills and talent for overcoming customer objections. I am a self-motivated and true team player.
I enhance customer experiences by employing service-oriented behaviors and understanding customer desires and behaviour. I also apply my knowledge of psychology to deal with customer.
I am an oganized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
•Process booking transactions accurately and efficiently, ensuring compliance with company policies and procedures. Use of booksystem and computer software to input data.
•Collaborate with team members to improve booking processes and enhance customer service.
•Resolved customer complaints and issues in a timely and professional manner.
•Maintained accurate records of customer interactions and transactions in the booking system.
•Customer Service Excellence Certification.
Skill acquired in my career
1Communication Skills: verbal communication, and listening skills and written communication
2Customer Service Skills: Empathy, patience, problem-solving and conflict resolution
3Technical Proficiency: CRM Software, basic computer Skills and multitasking
4Organizational Skills: Time Managment and attention to Detail
5Interpersonal Skills: Team Collaboration and adaptability
6Sales Skills: Persuasion and Upselling/Cross-selling
7Stress Management: Resilience and coping strategies
8Cultural Awareness: Sensitivity
9Language Skills: Multilingual Abilities
10Professionalism: Dependability and Work Ethic
1. Duke of Edingburg level: Bronze
2. Ji jutsu federation karaté: level: Brown belt
3. Computer literacy form 3
4. LAlliance francaise level form 5
1. Football lover.
2. Athelete (running).
3. Pool game expert.