Rakshana Sookun
Moka,Mauritius
Summary
HR professional with expertise in onboarding, recruitment management, and talent acquisition. Proficient in Microsoft Office, ensuring efficient administrative support and documentation management. Skilled in conflict resolution and grievance procedures, fostering a harmonious workplace. Experienced in developing job descriptions and managing payroll processing with precision, committed to enhancing client relations through active listening and teamwork.
Overview
3
3
Languages
2024
2024
years of post-secondary education
4
4
years of professional experience
Work history
HR Assistant
Ambre Resort
Belle Mare, Flacq
2024.10 - Current
- Managed key HR administration areas, updating employee records via Sicorax and AG Vipertext.
- Closed attendance records and processed payroll with accurate employee details.
- Conducted interviews for operational-level roles and expatriate interns via Microsoft Teams.
- Supported recruitment from screening and phone interviews to coordination and follow-up.
- Coordinated onboarding, induction, and training activities for new employees.
- Supported employee welfare and engagement initiatives, handling confidential HR matters professionally.
HR Trainee
Ambre Resort
Belle Mare, Flacq
2023.10 - 2024.10
- Led team management initiatives, overseeing hiring, training, and professional development of employees.
- Facilitated recruitment process from job postings to interview coordination.
- Conducted phone interviews for candidate evaluation and coordinated subsequent interview rounds with hiring managers.
- Updated applicant tracking system to ensure precise candidate information.
- Engaged in career fairs and recruitment events to attract potential candidates.
- Supported HR team by managing administration tasks to expedite processing times.
HR Trainee
Constance Belle Mare Plage
Belle Mare, Flacq
2023.06 - 2023.08
- Organized and maintained employee personnel files to ensure data security.
- Updated internal databases with new employee information and employment forms.
- Managed packaging of new hire packets for distribution to employees.
- Assisted in recruitment by posting job openings and scheduling interviews.
Front Desk Receptionist
Sunrise Attitude
Belle Mare, Flacq
2022.11 - 2023.02
- Processed payments accurately and issued receipts, bills, and change to customers.
- Greeted and welcomed guests with a friendly and professional demeanor.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Assisted guests with check-in and check-out processes smoothly.
- Managed inquiries received online, by phone, and through email.
- Welcomed patrons at the front desk, fostering a friendly check-in atmosphere.
- Operated a multi-line phone system, routing calls to appropriate extensions or taking messages.
- Collaborated with staff to address guest needs and streamline check-in procedures.
Internship in Front-Office Department
Sunrise Attitude
Belle Mare, Flacq
2022.08 - 2022.10
- Collaborated effectively with team members to achieve shared objectives.
- Communicated ideas and information clearly in both verbal and written formats.
- Resolved challenges by leveraging problem-solving skills and prioritizing tasks efficiently.
- Built and maintained positive professional relationships within varied work environments.
- Adapted swiftly to new situations while learning new skills.
Internship in Food and Beverages Department
Sunrise Attitude
Belle Mare, Flacq
2022.07 - 2022.08
- Ensured compliance with food safety regulations for sanitation, handling, and storage.
- Maintained cleanliness of work areas to meet health code standards.
- Cleaned and sanitized equipment, utensils, dishes, and silverware regularly.
- Executed various duties related to food service operations.
- Displayed professionalism in interactions with customers and coworkers.
- Restocked condiments, napkins, and server workstations efficiently.
Internship in Housekeeping Department
Sunrise Attitude
Belle Mare, Flacq
2022.06 - 2022.07
- Ensured proper use of cleaning chemicals in compliance with guidelines.
- Sanitized sinks, mirrors, toilets, and showers to maintain hygiene standards.
- Cleaned building floors through sweeping, mopping, and scrubbing techniques.
- Replaced sheets and pillowcases daily, enhancing guest comfort with hospitality corners.
- Maintained pleasant interactions with clients and guests during daily tasks.
Education
Diploma - International Hotel And Tourism Management
Polytechnics Mauritius
Mauritius 2021.10 - 2024.08
Sc - Sociology & Travel & Tourism
Bel-Air SSS
Bel Air Rivière SècheSkills
- Crew Administration
- HR Administration
- Recruitment & Selection
- Interviewing
- Employee Records
- Attendance & Payroll Support
- Onboarding
- Candidate Screening
- HR Systems
- Data Management
- Microsoft Teams
- Microsoft Office
- Communication
- Confidentiality
- Customer Service
LANGUAGES
English: First Language
French: B1
Intermediate (B1)
Timeline
HR Assistant
Ambre Resort
2024.10 - Current
HR Trainee
Ambre Resort
2023.10 - 2024.10
HR Trainee
Constance Belle Mare Plage
2023.06 - 2023.08
Front Desk Receptionist
Sunrise Attitude
2022.11 - 2023.02
Internship in Front-Office Department
Sunrise Attitude
2022.08 - 2022.10
Internship in Food and Beverages Department
Sunrise Attitude
2022.07 - 2022.08
Internship in Housekeeping Department
Sunrise Attitude
2022.06 - 2022.07
Diploma - International Hotel And Tourism Management
Polytechnics Mauritius
2021.10 - 2024.08
Sc - Sociology & Travel & Tourism
Bel-Air SSS