Rakesh Chamroo
La Gaulette
Summary
Order Processor Supervisor at Pendle Ham & Bacon Ltd, skilled in data entry and teamwork. Achieved significant improvements in order accuracy and fulfillment speed, while effectively managing inventory. Trained new staff, enhancing operational efficiency and customer satisfaction. Proven ability to thrive under pressure, ensuring timely deliveries and reducing complaints.
Overview
23
23
years of professional experience
Work History
Order Processor Supervisor
Pendle Ham &Bacon Ltd
Sydney Australia
10.2008 - 05.2025
- Processed customer orders accurately and efficiently to ensure timely deliveries.
- Coordinated inventory management to maintain optimal stock levels.
- Collaborated with shipping department to streamline order fulfillment processes.
- Reviewed order documentation for accuracy, reducing errors in shipments.
- Monitored incoming orders, prioritizing urgent requests to meet customer needs promptly.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Received and followed pick sheets to gather merchandise for customer orders.
- Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Operated pallet jacks, forklifts and other equipment regularly.
- Facilitated smoother workflow in warehouse by organizing and prioritizing order fulfillment tasks.
- Assisted in training new staff on order processing protocols and software tools.
- Implemented process improvements that increased order processing speed and accuracy.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
Pizza Maker & Shop Manager
Lalor Park Pizza
Sydney Australia
08.2012 - 11.2024
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Managed pizza production workflow to ensure timely order fulfillment.
- Trained new staff on food preparation standards and kitchen safety protocols.
- Maintained cleanliness and organization of the kitchen and workstations.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Coached new workers on store policies, pizza making, and dough preparation.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
Police Officer
Govt of Mauritius
Mauritius
05.2002 - 11.2010
- Enforced laws and maintained public safety
Education
School Certificate -
Port Louis High School
Port Louis Skills
- Teamwork orientation
- Data entry skills
- Order picking
- Invoicing and billing
Timeline
Pizza Maker & Shop Manager
Lalor Park Pizza
08.2012 - 11.2024
Order Processor Supervisor
Pendle Ham &Bacon Ltd
10.2008 - 05.2025
Police Officer
Govt of Mauritius
05.2002 - 11.2010
School Certificate -
Port Louis High School