RAJIV JUGURNAUTH
Triolet
Summary
Innovative and results-oriented IT Lead & Digital Transformation Specialist with 15+ years of experience driving technology modernization and business transformation. Proven expertise in cloud migration, IT infrastructure optimization, software development, and automation. Currently leading the digital transformation strategy at DCDM Research Ltd, transitioning the company to a fully cloud-based, officeless operation with in-house developed platforms supporting Market Research, Web Panels, Call Center, and Media Monitoring operations.
Overview
25
25
years of professional experience
Work History
IT Lead
DCDM Research Ltd
12.2019 - Current
- Designed and implemented the company's digital transformation roadmap, enabling a transition to a cloud-first, officeless model
- Migrated all IT infrastructure to secure cloud environments, including data storage, collaboration systems (Microsoft 365), and application hosting
- Developed custom in-house software for Market Research, Web Panels, Call Center Operations, Data Analytics and Media Monitoring
- Enhanced business continuity and disaster recovery through centralized, redundant cloud systems
- Collaborated with executive management to align IT strategy with business goals
IT Support Officer
Help on Call Ltd
01.2018 - 01.2019
- Provided technical support for servers, networks, and VSAT communications for Maritime Industry
- Implemented monitoring tools to optimize performance and response times
- Trained helpdesk staff and tested new technologies to improve service quality
Freelancer/Self-Employed
Self-Employed
01.2005 - 01.2017
- Delivered tailored IT solutions for SMEs, including software development and automation
- Developed tools using C#, ASP.NET, SQL Server, and JavaScript to improve workflows
- Provided infrastructure and network consulting for small businesses
IT Technician
Pascal Computer Services
01.2001 - 01.2005
- Implemented IT and network solutions for government and private sector clients
- Managed procurement, installation, and post-deployment support
- Assisted in drafting sales and tender documentation
Education
Certificate - Unix Operating System
Genetic Computer School
Skills
- Azure
- C#
- ASPNET
- SQL
- Microsoft 365
- Cybersecurity
- Helpdesk
- Windows Server
- Active Directory
- AWS
- IIS
- Microsoft Office 365
- VPN
- VOIP
- PowerShell
- Git
Languages
English
Timeline
IT Lead
DCDM Research Ltd
12.2019 - Current
IT Support Officer
Help on Call Ltd
01.2018 - 01.2019
Freelancer/Self-Employed
Self-Employed
01.2005 - 01.2017
IT Technician
Pascal Computer Services
01.2001 - 01.2005
Certificate - Unix Operating System
Genetic Computer School