Rahul Dev Bhugwath
Caroline Bel Air Riviere Seche
Summary
Dynamic restaurant professional with a proven track record in delivering exceptional customer service and enhancing dining experiences. Skilled in effective communication, multi-table management, and maintaining dining area cleanliness. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Royal Caribbean International
Miami
01.2018 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Assisted with menu recommendations and answered guest inquiries promptly.
- Maintained cleanliness and organization of dining area throughout service.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Followed health and safety guidelines for food handling and sanitation practices.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Restaurant Waiter
La Palmeraie Hotel
Palmar
06.2016 - 07.2017
- Greet and seat customers in a friendly and professional manner.
- Present menus, explain daily specials, and answer questions about food and beverages.
- Take accurate food and drink orders and relay them to the kitchen or bar staff.
- Serve food and drinks to customers efficiently and courteously.
- Check on guests throughout their meal to ensure satisfaction.
- Handle customer complaints or concerns professionally, escalating when necessary.
- Prepare tables for service (setting cutlery, glasses, and napkins).
- Maintain cleanliness and hygiene in the dining area.
Education
Level 3 in Restaurant And Bar Service - Hospitality
Mauritius Institute of Training And Development
Ebene10-2018
School Certificate - Technical Science
Camp De Masque State College
Camp De Masque, Flacq11-2015
Universal ICT Education Programme - Internet And Computing Core Certification (IC3)
Camp De Masque State College
Camp De Masque, Flacq10-2012
Alliance Francaise -
Caroline Government School
Caroline10-2008
Skills
- Menu knowledge
- Food safety
- Order accuracy
- Multi-table management
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Guest satisfaction monitoring
- Cleanliness standards
- Seating management
- Allergy awareness
- Beverage knowledge
- Menu description knowledge
- Food hygiene
- Personal hygiene
- Table setting
- Memory retention
- Teamwork
- Positive and professional
- Strong multitasking
- Adaptability
Languages
Creole
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- The Silver Standard of the Duke of Edinburgh's International Award - 03 June 2016
- Getting started as a New Leader (GSNL) - completion of GSNL course - 30 November 2021
Certification
- SNV Ltd MQA Registered Education & Training Institution - completion of Restaurant and Bar - 14 August 2017 to 18 August 2017
- Marlins - Security awareness for cruise ship staff - 13 January 2018
- Royal Caribbean Cruise Ltd - Shipboard safety course for hotel personnel (Hotel basic safety TRNG STCW) - Enchantment of the Seas - 25 January 2018
- Royal Caribbean International - Completion of Restaurant Level 3 - Waiter - April 2019
- Royal Caribbean Group - Contract completion onboard Odyssey of the Seas as Waiter - 04 December 2021
- Royal Caribbean Group - Contract completion onboard Odyssey of the seas in the position of Waiter - 2022
- Royal Caribbean Cruise Ltd - Completion of Crowd MGMT Training (CMAT) - Odyssey of the seas - 21 April 2023
- Royal Caribbean Cruise Ltd - Shipboard safety course for hotel personnel - Odyssey of the Seas - 21 April 2023
- Royal Caribbean International - Sailing from Fort Lauderdale, Florida to Rome (Civitavecchia), Italy - Crossing - 22 April 2023 to 06 May 2023
- Royal Caribbean International - Contract completion on board Wonder of the Seas position of Restaurant Supervisor - 10 June 2024
Timeline
Restaurant Waiter
Royal Caribbean International
01.2018 - Current
Restaurant Waiter
La Palmeraie Hotel
06.2016 - 07.2017
Level 3 in Restaurant And Bar Service - Hospitality
Mauritius Institute of Training And Development
School Certificate - Technical Science
Camp De Masque State College
Universal ICT Education Programme - Internet And Computing Core Certification (IC3)
Camp De Masque State College
Alliance Francaise -
Caroline Government School