Radhika Deepshika PERSAD

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Reduced turnaround time with effective resource allocation and task prioritization.

• Reconciled accounts and reviewed expense data, net worth, and assets.
• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
• Used advanced software to prepare documents, reports, and presentations.
• Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
• Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
• Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
• Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.

• Learned Basic Italian Language
• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

• Improved communication, attitude, and customer service skills
• Partnered with internal stakeholders to identify skill gaps and develop targeted workshops addressing identified areas for improvement.
• Maintained detailed records of participant attendance, progress reports, and evaluations for accurate documentation purposes.

I have gain experience working in the field of aviation, hospitality and Customer Service.

• Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
• Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
• Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.

• Course as check-in Agent, experience in aviation, hospitality, and customer service
• Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
• Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.