Rachel Maty Heaver Lanape

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Provided customers with information about availability and pricing.

Greet customers, offering promotional product & adquate recommendations about the product

Analysing product record of buyers

Serve clients for testing of product

• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Inspected dishes and utensils for cleanliness.
• Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.