Rachel Elisa BÉDOS
Business Account Specialist
Curepipe
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about consulting practices and documentation requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Account Specialist
LittleBig Connection (Amaris Consulting)
02.2024 - Current
- Coordinated closely with finance teams on invoicing issues resolutions ensuring timely payments for services rendered.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Evaluated client feedback data, using insights gained to implement targeted improvements in service delivery processes.
- Increased client satisfaction by efficiently managing business accounts and promptly addressing concerns.
- Managed complex projects within tight deadlines, effectively prioritizing tasks and allocating resources as needed.
- Enhanced account management efficiency by creating detailed reports and presenting them to management regularly.
- Built strong relationships with international clients through proactive communication and expert problem resolution.
- Streamlined account processes for improved customer experience and reduced processing times.
- Completed routine and complex account updates to resolve problems.
- Analyzed financial data and generated accurate, insightful reports for management.
Business Account Associate
LittleBig Connection (Amaris Consulting)
10.2022 - 02.2024
- Improved project delivery times with implementation of streamlined communication strategy.
- Developed and maintained strong relationships with international key clients to ensure high levels of satisfaction.
- Improved reporting accuracy, implementing new data management system.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
- Organized and led monthly review meetings, ensuring alignment with client goals and expectations.
- Coordinated effectively with 50+ consultants, ensuring seamless integration of their respective disciplines into the overall design process.
Administrative Assistant
MyConnecting
03.2021 - 09.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed email correspondence and handled approximately 30+ incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for clients.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Secretary
Mike Rope Access Co Ltd
01.2019 - Current
- Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
- Ensured accuracy of all quotes by meticulously reviewing specifications, drawings, and other documentation provided by clients.
- Adapted quickly to changing client needs, ensuring that quotes remained relevant and competitive in a dynamic market environment.
- Ensured accurate documentation of completed work orders, supporting efficient invoicing processes.
- Maintained accurate documentation of completed jobs, facilitating streamlined invoicing and record-keeping practices.
- Improved customer satisfaction with timely and accurate invoicing for products and services rendered.
Sales Representative & Beauty Advisor
Grays Inc Ltd (L'Occitane En Provence)
11.2017 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
Education
HSC -
Loreto College Curepipe
Mauritius2017
SC -
Loreto College Curepipe
Mauritius2014
Skills
- Customer Engagement
- Billing resolutions
- Customer relationship development
- Microsoft Office proficiency
- Documentation skill
- Report Writing
- Time Management
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Cash Handling
Additional Information
- 01/2023-01/2024 LittleBig Connection Event Committee
- Organize in-office and out-of-office events on a trimestrial basis
- Organize the special LittleBig Connection's Summer Break event
- Budget management and budget report
- Mini team building event set up
Certification
- 2018 - Farenheit Program held by Grays Inc Ltd
- Basics of customer care, administration and Excel
- 2016 - Introduction to IT held by RRJ Training Centre
- Basics of Excel, Word and PowerPoint
- 2016 - Diplôme d'Études en Langue Française (DELF)
- Pass
Projects
2015 - Model United Nations
Delegate at the Model United Nations at local and national levels.
Languages
Mauritian Creole
Native language
English
Upper intermediate
B2
French
Advanced
C1
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Running
Reading
Cooking
Swimming
Pets
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsPersonal development programsSoftware
Microsoft Office
Mac OS
Timeline
Business Account Specialist
LittleBig Connection (Amaris Consulting)
02.2024 - Current
Business Account Associate
LittleBig Connection (Amaris Consulting)
10.2022 - 02.2024
Administrative Assistant
MyConnecting
03.2021 - 09.2022
Administrative Secretary
Mike Rope Access Co Ltd
01.2019 - Current
Sales Representative & Beauty Advisor
Grays Inc Ltd (L'Occitane En Provence)
11.2017 - 03.2021
HSC -
Loreto College Curepipe
SC -
Loreto College Curepipe
- 2018 - Farenheit Program held by Grays Inc Ltd
- Basics of customer care, administration and Excel
- 2016 - Introduction to IT held by RRJ Training Centre
- Basics of Excel, Word and PowerPoint
- 2016 - Diplôme d'Études en Langue Française (DELF)
- Pass
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