Summary
Work History
Education
Skills
Timeline
Generic

Mootoo Marie Rachel

Vacoas

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Team Leader Sales & Operations Airlines

MNC AVIATION MAURITIUS LTD
PLAINE MAGNIEN, MU
05.2016 - Current
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.
  • Kept team informed of changing policies through regular team meetings.
  • Remained consistent by setting team goals, recognizing performance and rewarding hard work.
  • Working as part of the sales team to develop both new and existing markets.
  • Liaising with customers & dealer network to answer and resolve queries.
  • Constantly developing existing sales processes which will generate sustainable growth.
  • Contacting prospective clients by phone , mail as well as face to face meeting.
  • Identifying customer`s needs.
  • Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.

Cargo Operations Officer

MNC AVIATION MAURITUS LTD
PLAINE MAGNIEN, MU
05.2016 - 12.2022
  • Prepare all cargo documentation and performs stock control and operations.
  • Compile cargo loan plan for export flight , handle online cargo according to load plan.
  • Process data for export shipments.
  • Carry out pre-manifesting and manifesting according to booking list , load plan and adhere to all loading requirements and limitation.
  • Communicate closely with warehouse and load control so as to deliver load figures accurately and timely.
  • Process FWB from cargo forwarders.
  • Import operations
  • Follow up of shipment
  • Tracking
  • Responsible to supervise and coordinate cargo operations.
  • Ensure smooth interface from sales/ground services agent (GSA) to GHA including booking priorities , clear FBL instructions and priorities are given to GHA`S , special cargoes are handled correctly and pre-alerts sent.
  • Ensure flight loads is commercially maximized as a priority.
  • Direct staff and GHAs to contribute highest standards and optimum utilization of space and available payload coordination with GHAs and inter departments.
  • Consistent reporting at the station level to identify all non-conformance for all stake holders in the supply chain including GHAs , GSA , sales , reservation , ramp and hub.
  • Coordinate with the regional cargo handling and services delivery manager and coordinate cargo imports and exports.
  • Assist on-board load masters in offloading and loading activities of aircraft whenever requires mostly for freighter flight.
  • Undertake spots check on invoice verification for operational based cost as per regional / head requirements.

Cargo Agent

GROUND2AIR - AN IBL GROUP LTD
PLAINE MAGNIEN, MU
03.2014 - 12.2016
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.
  • Maintained sales floor with well-coordinated restocks and good inventory management skills.
  • Cross-trained on different positions to best support team during peak periods.
  • To prepare ULDS/ weight load statement for the transfer of cargo , mail ans supplies and transfer the information to the load control office.
  • Ensure the export cargo and mail are properly documented in accordance with applicable local customs regulations and requirements of the customer airlines.
  • Assist the cargo supervisor in monitoring and organizing all activities within the cargo terminal on a shift basis.
  • Represent the cargo services delivery and on time performance is maintained.
  • Motivate coach and support supervisors and other operations staff to ensure that the team achieve targets and provide total customer satisfaction.

Freelance Check in and Ticketing

GROUND2AIR - AN IBL GROUP LTD
PLAINE MAGNIEN, MU
01.2015 - 11.2016
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Searched for and located available seats, cabins and flights for passengers.
  • Entered information in system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Checked luggage and directed passengers to concourses and piers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Printed itineraries and tickets for average of number passengers each day.

TOUR GUIDE

MAURITIAN WILDLIFE FOUNADTION
ILE AUX AIGRETTES, MU
04.2012 - 09.2014
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Created tour programs with focus on providing positive guest experiences.
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Assisted in developing tour programming to enhance guest experience.
  • Developed well-versed tour guides by mentoring and training peers.
  • Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
  • Entertained visitors and tourists with various props and signs to maximize engagement.

Education

High School Diploma -

G2ACAMAS LTD
Quatres Bornes
03.2015

Marketing Management -

OPEN UNIVERSITY OF MAURITIUS
Reduit

High School Diploma -

G2ACAMAS LTD
Quatres Bornes

Some College (No Degree) - Tourism Field

Notre Dame College
Curepipe

Skills

  • Relationship Building
  • Lead Generation
  • Problem-Solving
  • Positive Customer Experience
  • Sales Promotions
  • Shift Scheduling
  • Time Management
  • Goal-Oriented
  • Brand Development and Marketing
  • Staff Supervision
  • Friendly and Outgoing
  • Team Leadership
  • Teamwork and Collaboration
  • Shipping and Receiving
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Flexible Schedule
  • Bilingual
  • Customer Care
  • Tactful Conflict Resolution
  • Microsoft office , excel and powerpoint
  • Internet literacy
  • DGD category 6 of dangerous goods regulation
  • certificate in airside safety awareness
  • certificate in Aviation security
  • Certificate in customer service
  • Experience in shipping containers and handling relevant shipping
  • Knowledge of handling incoterms , shipping/trade documents

Timeline

Team Leader Sales & Operations Airlines

MNC AVIATION MAURITIUS LTD
05.2016 - Current

Cargo Operations Officer

MNC AVIATION MAURITUS LTD
05.2016 - 12.2022

Freelance Check in and Ticketing

GROUND2AIR - AN IBL GROUP LTD
01.2015 - 11.2016

Cargo Agent

GROUND2AIR - AN IBL GROUP LTD
03.2014 - 12.2016

TOUR GUIDE

MAURITIAN WILDLIFE FOUNADTION
04.2012 - 09.2014

High School Diploma -

G2ACAMAS LTD

Marketing Management -

OPEN UNIVERSITY OF MAURITIUS

High School Diploma -

G2ACAMAS LTD

Some College (No Degree) - Tourism Field

Notre Dame College

Similar Profiles

CREATE PROFILE
Mootoo Marie Rachel